Chief Customer Officer
Lisa is passionate about creating a purpose led organisation, placing Customer at the centre of strategy. Lisa believes the savviest executives are asking the question ‘What do my customers want and need?’ Leading companies understand that they are in the customer-experience business, and they understand that how an organisation delivers for customers is as important as what it delivers.
Lisa has been with PEXA since November 2012, and during this time has held various roles in both Technology and Operations. Since February 2016 in her role as Chief Customer Officer, Lisa is transforming the way property is transacted in Australia.
PEXA is an online exchange that keeps everyone in the picture as property settlement progresses. Conveyancers, lawyers, banks, land registries and state revenue offices all collaborate, increasing transparency for a better overall buyer/seller experience.
Lisa has 20 years’ experience in Finance, Information Technology and Telecommunications industries. Prior to joining PEXA, Lisa led various transformation initiatives at ANZ and Telstra, and spent time in the United Kingdom working with Accenture and JP Morgan Chase.
Lisa brings to her role extensive experience in leading transformation, stakeholder management and operational excellence. Lisa has successfully motivated and inspired teams to deliver large-scale change, driving a superior customer experience.