Luke Jones-Power
Head of Customer Support
Youi Insurance
As the Head of Customer Support for Youi Insurance, I bring over 13 years of invaluable experience in the dynamic realm of call centre operations. My journey in the industry has equipped me with a comprehensive understanding of the nuances of call centre management, customer service, change management, and organisational leadership.
One of my core strengths as a leader is my unwavering focus on driving positive change within organisations. I thrive in environments where innovation and adaptation are paramount, constantly seeking out ways to streamline processes, enhance efficiency, and elevate the overall customer experience. From implementing cutting-edge technologies to refining workflow strategies, I am committed to staying at the forefront of industry advancements and leading my teams towards excellence.
Above all, I am driven by a genuine passion for making a difference – both within my organisation and in the lives of those I have the privilege to lead. I firmly believe that by fostering a culture of collaboration, continuous learning, and unwavering dedication to our shared goals, we can overcome any challenge and achieve unparalleled success
