Michael is a Strategic Engagement Leader at Datacom, where he specialises in AI solutions for customer experience and contact centres. He has established himself as an influential voice in the AI landscape, helping organisations understand and implement AI solutions that deliver meaningful impact and address critical business challenges.

His experience with Cognigy Software has enabled Michael to develop deep technical expertise in conversational and generative AI, exploring the complexities of human language and its computational applications. This technical foundation combined with his strong interpersonal skills allows him to bridge the gap between advanced technology and practical business ap-plications.

With a strategic and human-centred approach to AI implementation, Michael excels at identifying opportunities where AI can enhance customer outcomes while simultaneously improving organisational efficiency and results. His guidance has helped numerous companies transform their customer experience operations through thoughtful AI deployment.

Michael continues to shape how organisations approach customer experience technology, advocating for solutions that balance innovation with practical, measurable outcomes.

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