Head of MyPost Consumer
Pete Young leads a large cross-functional agile product discovery/delivery team at Australia Post. A key focus area is the parcel delivery experience across web/mobile/retail and contact centre channels – and how to meet rising consumer expectations in the ‘Amazon’ and ‘Uber’ age. Pete has previously worked in corporate strategy, management consulting, digital product management and attempted to run his own digital business. He is passionate about measuring what matters and outcomes over outputs.