Head of Digital Customer Experience and Innovation
Newcastle Permanent Building Society
Simon has more than 20 years’ financial services experience working in Australia, the UK, USA, and Asia across strategy, digital, open banking, innovation and the application of technology, and sales.
He is currently Head of Digital Customer Experience and Innovation for one of Australia’s largest mutual banks, Newcastle Permanent. In this role he leads digital innovation to improve customer experience and support customer growth.
At Newcastle Permanent, Simon has lead teams to successfully deliver transformation through major change projects, including digitisation of everyday banking, delivering both virtual and digital customer experiences focussed on customer self-service, and creating market leading home lending processes.