Simon Kriss

Chief Innovation Officer

Customer Experience Innovation Institute

Simon is a customer experience futurologist. He is currently a Director of the Auscontact Association. Simon’s career in contact centres spans over 30 years and across the globe, having run operations in Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, Canada, USA and more. His industry experience is as broad as its geography having worked in Banking, Insurance, Travel, FMCG, Energy, Government and BPOs.

Simon is a divergent thinker who creates unique ideas in innovation. Simon is an in-demand advisor and industry commentator, frequently authoring magazine articles and white papers on many topics around customer experience, contact centres and their management.


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