Stephanie Walters is a customer-focused executive with over a decade of experience shaping and delivering exceptional customer experiences across global contact centres and retail operations.

Currently the Customer Experience Head for Contact Centres at Emirates, Steph leads a team responsible for delivering the Emirates brand and strategy across multiple sites, overseeing millions of customer interactions annually.

With over 20 years of customer experience in the contact centre and aviation industry, and a champion of customer centric culture and organisations, she has successfully brought together diverse teams to work toward a unified goal—delivering on the brand promise. Her expertise in driving innovation, fostering employee engagement, and creating a cohesive culture has been key in transforming customer service into a strategic driver of business success.

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