Director, Insights & VoC
NSW Department of Education
Steve’s career in insights spans twenty years, covering financial services, transport and government.
He has a depth of successful experience in informing the design, delivery and optimisation of customer-facing products, services and communications, as well as evaluating their performance from a customer perspective.
Steve has led projects and teams delivering on Customer Experience measurement, Voice of Customer, Marketing & Communications effectiveness and a wide variety of Strategic customised projects to inform large-scale initiatives.
His approach places great emphasis on formulating insights solutions that directly address business objectives to enable optimised decision-making.
Gavin Stewart - Marketing Director, Ashton Media
Gavin Stewart is the Marketing Director and co-founder of Ashton Media, leaders in the creation, production and marketing of highly targeted, invitation-only, executive conferences. Gavin is an expert B2B marketer with over 13 years experience delivering event audiences. Specialties include: audience development, marketing strategy, email marketing, DM, SEO, SEM, analytics, social media, creative and sales.