Tom Champion
CX Strategy Lead
Qantas
Tom has over 12 years of experience in customer strategy, experience design and business transformation gained from leadership and change roles across a range of sectors in Australia and throughout APAC. His strength lies with advising organisations looking to shift their brand positioning, launch innovative products, enter new markets and adopt customer-led ways of workings. He’s also an award-winning author, service designer and seasoned keynote speaker.
About Bernadette Collantes