Tom Champion

CX Strategy Lead

Qantas

Tom has over 12 years of experience in customer strategy, experience design and business transformation gained from leadership and change roles across a range of sectors in Australia and throughout APAC. His strength lies with advising organisations looking to shift their brand positioning, launch innovative products, enter new markets and adopt customer-led ways of workings. He’s also an award-winning author, service designer and seasoned keynote speaker.


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