Smart Video

A 360 Cloud Based Customer Experience Engagement & Analytics Platform

Acquire, Engage, and Retain Customers across the Customer lifecycle through our cutting-edge Saas Platform.

SVA has built one of the world’s most advanced data-driven, SaaS video communication platforms. Utilising real-time interactive personalised video technology, we create CX programs to acquire, onboard, and retain customers as well as EX programs, which amplify employee engagement.

Since 2014 we have delivered over 30 million videos for leading organisations in Australia, UK, and US. Leveraging the power of real-time data, our personalised videos are streamed live on the fly, with customised audio.

Our Customer Engagement Solutions allow companies to create highly personalised interactions at every step of the customer lifecycle with solutions including New Customer On-Boarding, Policy Renewal through to Reward Points/Video Billing/Statements, and an AI-powered virtual videobot assistant.

Our on-screen CTA functionality enables customers to seamlessly complete applications and transactions.  To quantify the effectiveness of our campaigns we offer a full suite of analytics, with 24/7 client access to a dashboard portal.

Gavin Stewart - Marketing Director, Ashton Media About Gavin Stewart - Marketing Director, Ashton Media
Gavin Stewart is the Marketing Director and co-founder of Ashton Media, leaders in the creation, production and marketing of highly targeted, invitation-only, executive conferences. Gavin is an expert B2B marketer with over 13 years experience delivering event audiences. Specialties include: audience development, marketing strategy, email marketing, DM, SEO, SEM, analytics, social media, creative and sales.