Contact Centre Symposium 2025
SPEAKERS
Hear and learn from industry’s most influential contact centre executives and the next generation of leaders.
Contact Centre Symposium Speakers…The most influential leaders…
Aymen Ismail
smart Europe
Customer Services Director
Stephanie Walters
Emirates
Senior Manager, Customer Experience | Retail and Contact Centres
Amy Dennerly-Minturn
THE ICONIC
Head of Customer Experience
Toby Ellis
AMP
Head of Customer Services
Simon Kriss
simonkriss.ai
Chief AI Officer
Jade Cameron
LSKD
Head of Community Experience
Melissa van der Burgt
Allianz Australia
Head of Customer Experience Centres
Nicole Dollin
The NRMA
General Manager Customer Contact and Distribution
Shanique Busby
Lendi Group
General Manager, Broker and Team Productivity
Ben Coughlin
Webjet
Chief Customer Officer
Leeanne Wrigley
Woolworths Group
Senior Change and Implementation Lead, Customer Success
Amba Turnbull
nib
Head of Member Sales, Service and Retention
Joshua Curtis
Super Retail Group
Customer Care Centre Manager
Michelle Langley
REA Group
Head of Support
Rachel Guest
Energy Queensland
Rachel Guest, Manager Performance
Brandon Blanc
Qantas
Principal Product Manager, Conversational Care
Jonathan Jayanthakumar
Woolworths Group
Senior Engineering Chapter Lead - AI, Automation & Contact Centre Technology
Mac Harris
Optus
State Director, Contact Centres and Social Media
Emily Bayford
AustralianSuper
Former Senior Manager - Contact Centre Channel
Michael Bradley
Datacom
Strategic Engagement Leader
Martyn Riddle
Verint
Vice President, Marketing
Sarel Roets
Trusst AI
CEO