Delegates select* three Round Table topics (see list to the left) most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.
* Subject to availability. Popular topics will fill up quickly.
08.55 – 09.00
Welcome & Opening Remarks
09.00 – 09.30
Ryan Hart
Principal Analyst Serving Customer Experience Professionals
Forrester
9.30 – 10.45
10.45 – 11.15
Coffee & Networking Break
11.15 – 11.45
Brett Feldon
General Manager Speech Solutions
Salmat
11.45 – 13.00
13.00 – 13.45
Lunch & Networking
13.45 – 14.45
14.45 – 15.15
Wednesday
Robert Bourne
Director Customer Experience & Digital Delivery, Australia & NZ
American Express
15.15 – 15.20
Closing Remarks
15.20
Close of Customer 360 Forum