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Roundtable: NPS to Drive Improvement & Transform the Customer Experience

Asking questions of customers implies that someone is looking at answers and doing something about it. After all, driving improvement off the back of customer feedback is the foundation of any good CX program. But getting started can be challenging, how do you find opportunities within the vast quantities of data you collect? How do you use this information to transform the customer experience and create a pipeline of change across your organisation?