In this session, Claire Sporton, Customer Experience Management, Confirmit will share insights on the following:
- How to link Voice of the Customer programmes to key business priorities to ensure you meet corporate goals
- How to design your programme for both the business and the customer, deliver ROI and evolve your approach as the market and internal expectations evolve
- Engaging key internal stakeholders along with the frontline team to ensure buy-in and a culture of customer centricity from the ground up
Claire Sporton, Vice President, Customer Experience Management, Confirmit