Through the emergence of new technologies such as VR, chatbots, voicebots and the Internet of Things, the way in which brands and organisations can interact with customers is changing exponentially. In this round table discussion, learn from your peers the best way to start using emerging technologies to improve the customer experience and deliver business outcomes.
The session will be facilitated around the following key conversation points;
- Importance of starting with the customer problem/opportunity first rather than the technology
- Types of emerging technologies and customer experience use cases
- Experimentation and ongoing learning
- Cross discipline teams and working models
- Lessons learnt