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AGENDA

The day’s agenda is a series of independently moderated peer-to-peer roundtable discussions with networking breaks and keynotes between each discussion.

 
 

Delegates select* three Round Table topics most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

Roundtable topics include:

– Achieving Omni-Channel Experience – (SOLD)
– Business Case Insight, Strategy & Success for Investment into CX/UX
– Moving the Needle on Employee Experience to Drive Customer Experience
– From Customer Centric to Customer Obsession – (SOLD)
– Aligning Customer Experience Metrics to the Right Outcomes
– Driving Transformation and Improvement from NPS
– Customer Data, Insight & Analytics – (SOLD)
– The Application of Emerging Technologies to Improve CX and Deliver Business Outcomes
– CX in Government

Thursday, 17 October 2019

8:50

Welcome & Opening Remarks

 

9:00

Client Keynote

 

9:30

First Interactive Roundtable Discussion Group

 

10:30

Coffee & Networking Break

 

11:00

Partner Keynote

Presented by Zendesk

 

11:30

Second Interactive Roundtable Discussion Group

 

12:30

Lunch & Networking

 

13:15

Client Keynote

 

13:45

Third Interactive Roundtable Discussion Group

 

14:45

Keynote

 

15:15

Close of Customer 360 Forum

 

Interested?

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 413 599 782

tristan@ashtonmedia.com.au