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AGENDA

The day’s agenda is a series of independently moderated peer-to-peer roundtable discussions with networking breaks and keynotes between each discussion.

 
 

Delegates select* three Round Table topics most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

2019 Roundtable topics include:

1. Achieving Omni-Channel Experience
2. Business Case Insight, Strategy & Success for Investment into CX/UX/EX
3. Moving the Needle on Employee Experience to Drive Customer Experience
4. From Customer Centric to Customer Obsession
5. Aligning Customer Experience Metrics to Financial Outcomes
6. Driving Transformation and Improvement from NPS
7. Customer Data, Insight & Analytics – Mapping the Future of CX & Digital Transformation
8. The Application of Emerging Technologies to Improve CX and Deliver Business Outcomes
9. The Cornerstone of CX: Establishing Customer Trust

 

8:50

Welcome & Opening Remarks

 

9:00

Keynote

Session details TBA

9:30

First Interactive Roundtable Discussion Group

 

10:30

Coffee & Networking Break

 

11:00

Partner Keynote

Session details TBA.

11:30

Second Interactive Roundtable Discussion Group

 

12:30

Lunch & Networking

 

13:15

Keynote

Session details TBA

13:45

Third Interactive Roundtable Discussion Group

 

14:45

Keynote

 

Session details TBA

15:15

Moderators’ Key Insights Summary

Hear the summary of the days key insights from each topic.

 

15:40

Close of Customer 360 Forum

 

18:00

CX Awards

Availabe to attend by CX Awards ticket holders only. See more info on CX Awards here.

 

Interested?

Tristan Lambert

Commercial Manager, Ashton Media

Ph: +61 413 599 782

tristan@ashtonmedia.com.au