Agenda

The day’s agenda is a series of independently moderated peer-to-peer roundtable discussions with networking breaks and keynotes between each discussion.

Delegates select* three Round Table topics most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.

* Subject to availability. Popular topics will fill up quickly.

2019 Roundtable topics include:

1. Achieving Omni-Channel Experience
2. Business Case Insight, Strategy & Success for Investment into CX/UX/EX
3. Moving the Needle on Employee Experience to Drive Customer Experience
4. From Customer Centric to Customer Obsession
5. Aligning Customer Experience Metrics to Financial Outcomes
6. Driving Transformation and Improvement from NPS
7. Customer Data, Insight & Analytics – Mapping the Future of CX & Digital Transformation
8. The Application of Emerging Technologies to Improve CX and Deliver Business Outcomes
9. The Cornerstone of CX: Establishing Customer Trust