For marketers the customer journey is a series of sometimes achingly disconnected moments. In our 2015 study 86% of Australian marketers agree a cohesive customer journey is critical to success, but only 17% have the data necessary to enable this. It appears marketers are looking to social media to fill the data gap as social is this year the largest area of increased advertising spending. The study also finds marketers in 2015 are betting big on the mobile channel to enable a more cohesive journey, for those that have already integrated the mobile channel all other technologies and channels are proving to be more effective as a result. This session will cover the findings of our report and review the success of Australian companies adopting a journey based approach.
Derek Laney, Head of Product Marketing APAC, Salesforce