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Contact Centres Are Integral To Your Omni-Channel Customer Experience Program

Contact Centres are often seen as a cost centre, the necessary but often forgotten part of an organisations. Drawing on years of experience and providing practical examples, this keynote presentation will explore how today your contact centre is integral to building lifetime customers and advocates. Customer service operators and marketers alike will gain key insights to leverage the unique opportunity contact centres have to build an emotional connection with your customers. 

Jason Bradshaw, Director Customer Experience, Volkswagen Group Australia