Customer journey maps visualise your customers’ experiences as they do business with you — and they’ve quickly become one of the most strategic tools in the customer experience toolbox. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, this interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organisation. You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and get hands-on practice mapping your own customer journey.
In this workshop, we’ll explore:
Kerry Bodine, Author, Speaker, Coach, Kerry Bodine & Co.