David Blakers of MaritzCX will reveal a practical framework called “CXEvolution” that encompasses a maturity model, a series of assessments that measure performance in 14 key CX competencies, and a set of action-based solutions that will take your organisation to the next level of CX maturity.
This framework will help you launch or evolve your CX program by measuring where you are today. And then, it will help you create a CX roadmap that is quantitatively proven to enhance business outcomes.
In this keynote, David will:
- Demonstrate how to map your CX efforts to clear business benefits
- Explain the methodology of the CX assessment and benchmarking framework
- Provide a roadmap and the tools for moving your program forward
David Blakers, Managing Director, MaritzCX – APAC