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The CX Epiphany

Leading CX Software firm Touchpoint Group are at the forefront of new and disruptive Big Data technologies.  Chief Executive Frank van der Velden shares experiences of helping Financial Services organisations quickly arrive at those “aha” moments that enable their executives and leaders make the most impactful customer decisions and direct operational improvement and transformation.

Frank will provide perspective into the pitfalls, the dead ends and the underlying data challenges organisations inevitably face throughout their CX journeys, and will discuss new technologies that are having a profound impact on both CX and executive team’s capacity to interpret customer feedback and to realise high yielding organisational change.

Frank van der Velden, Chief Executive, Touchpoint Group