Ashton Media » Home

Moving beyond CX Measurement to delivering Business Outcomes

In this presentation, David will outline how to evolve the effectiveness of your CX management program by:

  • Understanding the impact of expectation gaps versus delivery shortfall
  • Leveraging actionable insights across the enterprise
  • Demonstrating the linkage between your CX program & financial outcomes

David Blakers,
Managing Director, MaritzCX APAC

Back to agenda