In this session, Claire Sporton, Vice President, Customer Experience Management, Confirmit will provide you with the map to help you navigate the challenges and plot a clear route to CX success and sustainable business change. Join this interactive session with guided exercises and discussion covering:
- The importance of understanding your ultimate goal
- The value of linking your programme goals to key business priorities
- Designing a balanced programme covering the key dimensions for success
- And a chance to be part of a programme benchmark study with your fellow delegates
Claire Sporton,Vice President, Customer Experience Management, Confirmit