- David Doyle
Lufthansa
Director, Personalised Customer Experience
- Kacey Sharrett
Barnes & Noble
Vice President Digital Operations
- Diane Magers
Customer Experience Professionals Association, USA
CEO
- Paul Sainsbury
AMP
Chief Customer Office
- Phil McAveety
Scentre Group
Executive Director, Customer Experience
- Lea Wright
Vodafone
Head of Customer Value Management
- Joanne Stone
Hudson
Director of Customer Experience, Asia Pacific
- Justin Lee
Expedia, Wotif & Lastminute
Director of Customer Experience (ANZ)
- Michael Apte
Cochlear Limited
Head of Consumer Marketing
- Kristin Haynes
News Corp Australia
Snr Manager Customer Advocacy
- Tracy Brown
DT
Experience Design Strategy Diretor
- Gab Dracopoulos
Melbourne IT
Head of Customer
- Andrew Lewis
Toyota Motor Corporation Australia
Manager, Digital Channel