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A stellar line-up of the best and brightest in customer insights from Sephora, NAB, AGL Energy, Uber, finder, Sportsbet, AustralianSuper, Myer, Tabcorp, Endeavour Drinks Group, Wyndham Vacation Resorts Asia Pacific.


TP Pura

Head of Innovation and Customer Insight, Sephora SEA

TP leads Customer Insights & CRM Innovations for Sephora in Southeast Asia and APAC, using data across the global beauty retailer’s e-commerce and brick-and-mortar operations to drive customer strategy and cultivate loyalty from its passionate clients. Prior to fearlessly diving into the world of Sephora, TP has over a decade of experience in consumer banking where she used analytics across various lending products. She was VP of Marketing Analytics in United Overseas Bank (UOB), spearheading campaign management and analytics for usage and merchant partnerships.

Your Customer Insights Symposium SpeakersDriving the customer insights agenda…

TP Pura


Head of Innovation and Customer Insight

Adam Holster


Director, Customer Research & Analytics

Christopher Cramond


Head of Analytics, Insights & Measurement (acting)

Elisa Koch


Head of Data, Analytics & Insights

Erika Williams


Head of Research

Steve Lockwood


Head of Insights & Marketing Analytics

Louie W. Ong

Wyndham Destinations Asia

Director Customer Insights

Sonny Sethi


Head of Research, Insights and Media Planning, ANZ

Kasia Witon-Wanstall


General Manager, Corporate Brand & Customer Insights

Timothy Naylor

AGL Energy

Head of Customer Strategy & Insights

Annabelle Chedevergne

Dan Murphy’s

UX Research and Analytics Lead

Curtis Bartlett
Curtis Bartlett


Head of Product

Joshua Wood

Audi Australia

Director of CX and Digital Innovation