A stellar line-up of the best and brightest in customer experience from Sephora, Aesop, NIB, TAL Life, AccorHotels, Suncorp, Expedia and more.


Exclusive International Keynote:
Scott McKain

The Global Authority on CX, International best-selling author

Scott McKain is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain latest book, released by an imprint from Simon & Schuster, titled “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction” was recently released to rave reviews from the world’s leading executives and thought leaders.”

Scott McKain’s presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations.

He has presented his business strategies on platforms in all fifty states and seventeen countries… from Singapore to Sweden; from Mexico to Morocco… from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the “Professional Speakers Hall of Fame.” And, he is a member of “Speakers Roundtable” — an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.

Your CX Symposium SpeakersDriving the CX agenda…

Dianne Morgan


Director of Guest Experience

Karen Nelson


Manager Customer Culture

Adam Novak


Head of Group Customer Experience and Operational Excellence

Adam Tedeschi

TAL Life

Head of Experience Design

Suzanne Santos


Chief Customer Officer

Vicky Katsabaris


Head of Customer Experience Solutions & Strategy, APJ

Scott McKain

The Global Authority on CX

Justin Lee


Director Customer Experience

Katrina Harrison
Katrina Harrison

Australian Red Cross

Head of Customer Experience

Arthur Nowak
Arthur Nowak

TTEC, Asia-Pacific

Senior Vice President Operations