A stellar line-up of the best and brightest in customer experience and customer insights from Sephora, NAB, AGL Energy, Uber, finder, Sportsbet, AustralianSuper, Myer, Tabcorp, Endeavour Drinks Group, Wyndham Vacation Resorts Asia Pacific, Aesop, NIB, TAL Life, AccorHotels, Suncorp, Exepdia and more.


Exclusive International Keynote:
Scott McKain

The Global Authority on CX, International best-selling author

Scott McKain is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain latest book, released by an imprint from Simon & Schuster, titled “ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction” was recently released to rave reviews from the world’s leading executives and thought leaders.”

Scott McKain’s presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations.

He has presented his business strategies on platforms in all fifty states and seventeen countries… from Singapore to Sweden; from Mexico to Morocco… from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the “Professional Speakers Hall of Fame.” And, he is a member of “Speakers Roundtable” — an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.

Your CX Symposium SpeakersDriving the CX agenda…

Adam Novak


Head of Group Customer Experience and Operational Excellence

Adam Tedeschi

TAL Life

Head of Experience Design

Suzanne Santos


Chief Customer Officer

Vicky Katsabaris


Head of Customer Experience Solutions & Strategy, APJ

Scott McKain

The Global Authority on CX

Dianne Morgan


Director of Guest Experience

Karen Nelson


Manager Customer Culture

Justin Lee


Director Customer Experience

Katrina Harrison
Katrina Harrison

Australian Red Cross

Head of Customer Experience

Arthur Nowak
Arthur Nowak

TTEC, Asia-Pacific

Senior Vice President Operations

Your Customer Insights Symposium SpeakersDriving the customer insights agenda…

TP Pura


Head of Innovation and Customer Insight

Adam Holster


Director, Customer Research & Analytics

Christopher Cramond


Head of Analytics, Insights & Measurement (acting)

Elisa Koch


Head of Data, Analytics & Insights

Erika Williams


Head of Research

Steve Lockwood


Head of Insights & Marketing Analytics

Louie W. Ong

Wyndham Destinations Asia

Director Customer Insights

Sonny Sethi


Head of Research, Insights and Media Planning, ANZ

Kasia Witon-Wanstall


General Manager, Corporate Brand & Customer Insights

Timothy Naylor

AGL Energy

Head of Customer Strategy & Insights

Annabelle Chedevergne

Dan Murphy’s

UX Research and Analytics Lead

Curtis Bartlett
Curtis Bartlett


Head of Product

Joshua Wood

Audi Australia

Director of CX and Digital Innovation