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Raj Sivasubramanian

International Keynote:
Raj Sivasubramanian

Airbnb (US)
Voice of Customer Program Manager

Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback.  

Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights. Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities.

Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback. Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.

Customer Insights Symposium 2020 Speakers…Aren’t they awesome…

John Abraham


General Manager of Medallia Institute

Vicky Katsabaris


Head of Customer Experience Solutions & Strategy, APJ

Karen Sheppard

Endeavor Drinks Group

Head of Customer Insights

Simon Edwards


Research and Insight Lead

Stephen Scholtz

Transport for NSW

Director, Customer Insight

Elyssia Clark


Head of Customer Insights and Strategy

Adam Novak


Group Head of Customer Experience

Christopher Cramond


Head of Analytics, Insights & Measurement

Amanda Rasch


Customer Experience Manager

Antony Wilson


General Manager – Brand & Communications

Kasia Witon-Wanstall


General Manager, Corporate Brand & Customer Insights

Fernando Samaha

Australia Post

Head of Customer Experience

Michael Henderson

Cultures at Work

Corporate Anthropologist

Raj Sivasubramanian

Airbnb (US)

Voice of Customer Program Manager

Andrew Farries


Director, CX Consulting

Sean Hall


Founder and Chief Energist