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CUSTOMER INSIGHTS SYMPOSIUM

SPEAKERS

Hear and learn from leaders in customer insights including Telstra, Nestlé, Coles, Tabcorp and more.

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Jim Bass

International Keynote:
Jim Bass

ADP (US)
Director, Client Experience

Jim Bass is a Customer Engagement Strategist in Alpharetta, GA with over 15 years’ experience designing customer experience at key moments of truth and critical touchpoints along the customer journey map. The bulk of his experience comes from 14 years at McKesson Corporation where he led customer support and advocacy, and 5 years at ADP where he currently manages survey operations and insight analysis for National Accounts. During his tenure at both companies, he envisioned, implemented and led many proactive programs, projects and initiatives designed to increase customer satisfaction, engagement and loyalty while containing/reducing costs and minimizing churn.  His CX perspective is that improving Customer Experience does not always have to be a daunting or expensive venture. Businesses can improve revenues and profitability by making a few simple changes in behavior, communication, listening and taking action.  Follow him on social media and on his website at www.DesigningTheDifference.com

Customer Insights Symposium 2020 Speakers…Aren’t they awesome…

Ian Evans

World Vision Australi

Head of Data, Analytics and Insights

Joanna Derry

Nestlé

Head of Insights and Corporate Brand

Candice Pendergast

Harvey Norman

Head of Customer Experience and Insights

Karen Sheppard

Endeavor Drinks Group

Head of Customer Insights

Stephen Walker

Toluna

Business Director, Australia and New Zealand

Virginia Meikle

NRMA

Consumer Insights Manager

Darren Bowman

Medallia

Experience Management Advisor

Vicky Katsabaris

Qualtrics

Head of Customer Experience Solutions & Strategy, APJ

Simon Edwards

ANZ

Research and Insight Lead

Stephen Scholtz

Transport for NSW

Director, Customer Insight

Dr. Violet Lazarevic

Telstra

General Manager of Customer Insights

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Amanda Rasch

Expedia

Customer Experience Manager

Adam Novak

nib

Group Head of Customer Experience

Fernando Samaha

Australia Post

Head of Customer Experience

Kasia Witon-Wanstall

Tabcorp

General Manager, Corporate Brand & Customer Insights

Michael Henderson

Cultures at Work

Corporate Anthropologist

Jim Bass

ADP (US)

Director, Client Experience

Andrew Farries

Confirmit

Director, CX Consulting

Philip Bland

Service NSW

Customer Insights Manager

Sean Hall

Energx

Founder and Chief Energist