CX Symposium
CX SYMPOSIUM

SPEAKERS

Hear and learn from leaders in customer experience (CX) including SEEK, Expedia, AMP, ADP, Australia Post and more.

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Raj Sivasubramanian

International Keynote:
Raj Sivasubramanian

Airbnb (US)
Voice of Customer Program Manager

Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback.  

Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights. Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities.

Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback. Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.

The Great Debate:
Is NPS Still Fit for Purpose?

In the Customer 360 Symposium’s first ever live-debate, two teams will go head to head to try to persuade you as to whether or not NPS is still fit for purpose, and the merits of NPS versus other CX measurement tools and techniques. No Powerpoint slides allowed, it’s just the time-honoured art of debating and persuasion.

Debate

2020 CX Symposium Speakers…Aren’t they awesome…

Virginia Meikle

NRMA

Senior Manager, Insights and Segmentation

Vicky Katsabaris

Qualtrics

Head of Customer Experience Solutions & Strategy, APJ

John Abraham

Medallia

General Manager of Medallia Institute

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Andy Dorey

EML (Employers Mutual Limited)

National Manager - Customer Experience

Adam Novak

nib

Group Head of Customer Experience

Amanda O’Donnell

Hollard Insurance

Head of Customer Experience and Marketing

Amanda Rasch

Expedia

Customer Experience Manager

Joanne Stone

Stone Fusion Consulting

CEO

Antony Wilson

TAL

General Manager – Brand & Communications

Fernando Samaha

Australia Post

Head of Customer Experience

Michael Henderson

Cultures at Work

Corporate Anthropologist

Tina Morrell

The NRMA

GM Customer Value Proposition

Raj Sivasubramanian

Airbnb (US)

Voice of Customer Program Manager

Lyndall Spooner

Fifth Dimension Research and Consulting

Managing Director

Nigel Roberts

Yell Creative

Managing Director

Steve Nuttall

Fifth Quadrant CX

Doirector

Richard Spencer

Business Australia

Chief Customer Experience Officer

Simon Bowker

ServiceNow

Director, Customer Workflow Solutions

Sean Hall

Energx

Founder and Chief Energist

Timi Chu

Reputation.com

Group Product Manager