Customer Insights
AGENDA
This carefully crafted program combines inspiring keynotes with informal activities and tandreime to build real relationships.
Tuesday
8:00
Breakfast & Welcome
8:50
International Keynote: Building a World Class Care Organisation from the Ground Up
9:30
Partner Keynote: How to Design and Improve Customer Experience in a Post-Pandemic World
10:00
Coffee Break & Networking
10:20
Partner Keynote: Debunking Customer Trust: It Won’t Grow Your Brand, but Demonstrating Customer-Centricity Will
10:55
Harnessing Behavioural Economics for Your Brand
11:35
Panel: How Has COVID-19 Challenged Us to Rethink How We Deliver, Share and Collaborate on Customer Insights?
12:30
Partner breakout: Understanding the New Consumer – What to Expect in 2021
12:55
Networking Lunch Sponsored by Nature Research
13:40
Customer Insights: Navigating Cost and Time Pressures
14:20
Wine Tasting
14:20
Golf
14:20
Workshop: Keeping It Simple, but Making It Count: How Can We Use Our CX Data More Effectively?
17:00
Relax + Recharge
19:00
Pre-Dinner Drinks Reception
Hosted by Ashton Media
19:45
Dinner
22:00
Close
Wednesday
8:00
Villa Checkout
8:00
Breakfast & Opening Comments
8:50
International Keynote: The Digital Transformation of CX at M&S – Creating a Relevant M&S Experience for 30 Million Customers
9:20
Keynote: Old People Do Tech!…..“Omni Channel, Voice Activation, Co-Design” – Bring It On
10:00
Demystifying AI and Automation: Applications for Customer Insight
10:25
Coffee Break & Networking
10:50
Think Tank 5: Mastering the Art of Storytelling
Think Tank 6: Getting the Balance Right Between Speed and Robustness
11:45
Becoming a Change-Maker in the Business
12:15