CX Symposium 2021

100

Enterprise CX Leaders

"...fantastic event, great networking opportunity and great content"

International Keynote
Hayley Ward
Head of CX, Digital and Data , Marks & Spencer (UK)
International Keynote
Stanford Swinton
Vice President of Global Care and Customer Experience , Deliveroo (UK)

48

hours in the Hunter Valley

The CX Symposium

The art of CX is a rapidly evolving discipline. As an industry, we’re used to change as we transform our businesses to meet the needs of the modern customer. But change has never been more pertinent than in the last 12 months; everything has shifted, from the way we operate and function as a business, to the way that we connect with our customers. It’s our job as CX leaders to continue to evolve in line with that shift, ensuring the customer is front and centre.

In a year of radical change, there is no better time to come together as an industry to learn from the shared experiences and challenges of fellow CX leaders. Through a series of virtual international keynotes and inspiring local case studies, this year’s event will explore what customer-centricity looks like is this post-Covid world.

The programme will explore critical themes and challenges, such as:

– In an increasingly digital world, how can we better use technology to deliver exceptional experiences?

– With the way we work changing overnight in 2020, how can we continue to engage employees and prioritise the employee experience in our quest for customer-centricity?

– What do our customers truly want from us our customer-centric businesses?

– The human element of CX – what role do trust, purpose and empathy play?

Details

WHERE

Hunter Valley

WHEN

Tue 27- Wed 28 April 2021

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS

ATTEND:

Apply for your place.

International Keynotes

Stanford SwintonStanford Swinton

Vice President of Global Care and Customer Experience

DELIVEROO (UK)

Hayley WardHayley Ward

Head of CX, Digital and Data

MARKS AND SPENCER (UK)

Panel Pledge

CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…

Emma Harrington

The NRMA

Chief Customer Officer

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie
Lisa Dowie

PEXA

Chief Customer Officer

Luka Popovac
Luka Popovac

McDonald's

Head of Customer Experience

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

WHAT’S IT LIKE
TO ATTEND THE
SYMPOSIUM?

PLAY VIDEO

Customer 360 Symposium video cover

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Richard Spencer

ONE OF THE BEST EVENTS ATTENDED. One of the best events I've attended. If you can take one thing away from these types of event that's a win, but I got about half a dozen from this one.

Sam Tewater

CONNECT WITH THE BEST CX PROFESSIONALS As a CX professional I was able to connect with the best CX professionals in successful organisations to continue my learning journey and also share my expertise and opinion.

Nicole Crabtree

THE CALIBRE OF THE PARTICIPANTS AND PRESENTERS Being my first CX Symposium, I was really impressed with the calibre of the participants and presenters. The Ashton Media team worked tirelessly to ensure a seamless experience for participants which was really impressive too.

Dalveen Singh

FELT SAFE TO BE AT A FACE TO FACE EVENT This was a fantastic event, great networking opportunity and great content. Especially appreciated the think tanks and in particular felt the COVID restrictions were handled well as I felt safe to be at a face to face event. Look forward to attending next year and connecting to industry experts.


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117

timsh@ashtonmedia.com.au