CI Sym


Enterprise Customer Insights Leaders

"...brought together like minded insights professionals to talk through the critical issues..."

Hon. Victor Dominello MP
Minister for Customer Service and Digital Government , NSW Government
Karen Sheppard
Head of Customer Insights , Endeavour Drinks Group
Peter Cross
Former CX Director , John Lewis (UK)


delegates would recommend the Symposium

The Customer Insights ConferenceFor Enterprise Brands.

With the acceleration of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data, and this has never been more true than in the last 12 months. We now have more information than ever before on how our customers interact with us and their expectations, and as the world rapidly evolves as a result of the pandemic, we’re having to keep you finger on the pulse as attitudes, behaviours and expectations shift at a rapid rate. It’s up to the insights teams to keep tabs on customer sentiment and to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy as we navigate the road to recovery.

The Customer Insights Symposium, now in its third year, will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine such as the impact COVID has had on our ability to deliver and collaborate on customer insights; mastering the art of storytelling in democratising insights across the business; and navigating cost and time pressures in customer research.


Customer Insights Symposium 2022

Crowne Plaza, Hunter Valley


Tue 29- Wed 30 March 2022


Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer


Apply for your place.

Victor Dominello

Hon. Victor Dominello MP

Minister for Customer Service and Digital Government
NSW Government

Victor Dominello is a senior Minister in the New South Wales Government and has held various portfolios over the last decade including Aboriginal Affairs, Innovation and Finance.

In 2019 he was appointed the inaugural Minister for Customer Service and in 2021 was also appointed the inaugural Minister for Digital Government.

Victor firmly believes the use of real-time data and technology are the most powerful ways to improve quality of life and reduce suffering.

Victor was a member of the original Crisis Cabinet which led the NSW response to Covid-19 and now sits on the Covid-19 and Economic Recovery Committee.

His particular focus has been on delivering digital solutions such as the Service NSW QR code check-in feature and the real-time data analysis which has informed the state’s decision making. 

Victor has been the driving force behind the roll out of the Digital Driver Licence, the establishment of the $2.1b Digital Restart Fund and the rapid expansion of the Service NSW app to include QR code check-ins, the voucher programs, such as Dine and Discover, Covid-19 test alert notifications and the registration of positive rapid antigen tests.

Peter Cross

Peter Cross

Former CX Director
John Lewis (UK)

Eight years in charge of the customer experience at John Lewis and Waitrose and ten more as Mary Portas’ business partner, mean there are few who can match Peter’s unique blend of consulting and practical experience and step so confidently into the future of shopping, helping brands and organisations remain irresistible to their target consumers.

Known for his charismatic, inspiring and straight talking style, Peter draws on his experience with some of the world’s most iconic brands and shares trusted techniques of deepening relationships with both consumers and employees through brand purpose and authentic human connection.

Peppering his presentations with tangible examples from across the commercial and third sectors, Peter isn’t afraid to challenge current thinking, offering new perspectives around disruptive innovation, internal culture and remaining what Peter calls sticky.

In his time at John Lewis customers slept in shops, staff were sent to theatre school, the organisation’s customer service agenda, values and purpose were reset, a Christmas ad campaign became the global benchmark and Waitrose played a front line role in feeding the nation. During his time as a Consultant, charity shops were reinvented, a professional cosmetic line opened Institutes in multiple territories, a report for the Government predicted the future of the high street, one of the world’s biggest shopping malls opened during a global recession and some of the greatest luxury brands redefined the meaning of physical retail.

Peter ensures his audiences leave with a clear sense of what the future of commerce might have in store, actionable insights and a passion and determination to stand out and play their part.

Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…

Elyssia Clark


Head of Customer Insights and Strategy

Sam Harris


General Manager - Insights & Customer Experience

Dr. Violet Lazarevic


Group Head of Customer Research and Insights

Christopher Cramond


Head of Customer Strategy and Insights

Karen Sheppard

Endeavour Drinks Group

Head of Customer Insights

Stephen Scholtz


Head of Insights

Sonny Sethi


Director of Global Research

Adam Innocenzi


Customer Insights & Initiatives Manager

Here’s what you can expect


Speakers have been hand selected by an experienced Advisory Board of your peers


An invitation-only event attracting most influential Customer Insights Leaders


A rare opportunity to share ideas and challenges openly with peers, far away from the office


Qualifying client-side leaders may have the opportunity to attend as our guest


What better way have deep conversations in a relaxed environment


Set in the beautiful Hunter Valley, far from the distractions of the office


Gain a new perspective on how to keep winning in our changing landscape



Customer 360 Symposium 2021 Highlights




rightsmartestBest Looking


The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Benjamin Warren

AN ABSOLUTE GAME CHANGER The Customer Insights Symposium this year was an absolute game changer. Hearing from thought leaders in the industry, sharing their stories and learning what works has put me in a fantastic position to lead and influence effectively in my own organisation. In particular, hearing how the customer voice influenced rapid and far reaching change for many organisations (and the speed with which they responded), has set an incredible standard for what it means to truly be customer centric. Thanks for a great symposium!

Christopher Cramond

CALIBER OF DELEGATES IS DEFINITELY THE HIGHEST The caliber of delegates at the Customer 360 Symposium is definitely the highest of any conference that I attend. I think the seniority comes from the fact that you do get to be away from the office and it’s just an incredible opportunity.

Karen Sheppard

THOUGHT PROVOKING CONTENT Amazing 2 days - a good mix of presentation style thought provoking content, smaller group discussion, networking and fun - and in such a beautiful and relaxing setting!

Virginia Meikle

INVALUABLE 2 DAYS I love attending the Customer 360 Symposium. It always has such a great range of speakers, really relevant and thought provoking content, and a fantastic calibre of attendees. Then there's the fabulous Hunter Valley location! An invaluable 2 days in the diary each year.

Sonny Sethi

LEARN FROM THE BEST The Customer 360 Symposium event is an amazing event for Senior CX and insights leaders to learn from the best!!

Adam Innocenzi

INTERACT WITH THE LEADING MINDS The Customer 360 Symposium is the best conference for any CX and insights professionals. It combines great speakers and think tank sessions to help you learn from and interact with the leading minds in this space.

Violet Lazarevic

BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!


We bring people and ideas together,
the connection just happens.


Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117