CI Sym

50

Enterprise Customer Insights Leaders

"...brought together like minded insights professionals to talk through the critical issues..."

Past International Keynote
Hayley Ward
Head of CX, Digital and Data , Marks & Spencer (UK)
Past International Keynote
Stanford Swinton
Vice President of Global Care and Customer Experience , Deliveroo (UK)

100%

delegates would recommend the Symposium

The Customer Insights ConferenceFor Enterprise Brands.

With the acceleration of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data, and this has never been more true than in the last 12 months. We now have more information than ever before on how our customers interact with us and their expectations, and as the world rapidly evolves as a result of the pandemic, we’re having to keep you finger on the pulse as attitudes, behaviours and expectations shift at a rapid rate. It’s up to the insights teams to keep tabs on customer sentiment and to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy as we navigate the road to recovery.

The Customer Insights Symposium, now in its third year, will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine such as the impact COVID has had on our ability to deliver and collaborate on customer insights; mastering the art of storytelling in democratising insights across the business; and navigating cost and time pressures in customer research.

Details

Customer Insights Symposium 2022
WHERE

Crowne Plaza, Hunter Valley

WHEN

Tue 29- Wed 30 March 2022

WHO:

Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Apply for your place.

Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…

Karen Sheppard

Endeavour Drinks Group

Head of Customer Insights

Adam Innocenzi

Dexus

Customer Insights & Initiatives Manager

Stephen Scholtz

Transport for NSW

Director, Customer Insight

Dr. Violet Lazarevic

Telstra

General Manager of Customer Insights

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Sam Harris

HESTA

General Manager - Insights & Customer Experience

Christopher Cramond

AustralianSuper

Head of Analytics, Insights & Measurement

Sonny Sethi

Uber

Head of Research, Insights and Media Planning, ANZ

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential Customer Insights Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

the

THE SYMPOSIUM
EXPERIENCE

Customer 360 Symposium 2021 Highlights

PLAY VIDEO

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Benjamin Warren

AN ABSOLUTE GAME CHANGER The Customer Insights Symposium this year was an absolute game changer. Hearing from thought leaders in the industry, sharing their stories and learning what works has put me in a fantastic position to lead and influence effectively in my own organisation. In particular, hearing how the customer voice influenced rapid and far reaching change for many organisations (and the speed with which they responded), has set an incredible standard for what it means to truly be customer centric. Thanks for a great symposium!

Christopher Cramond

CALIBER OF DELEGATES IS DEFINITELY THE HIGHEST The caliber of delegates at the Customer 360 Symposium is definitely the highest of any conference that I attend. I think the seniority comes from the fact that you do get to be away from the office and it’s just an incredible opportunity.

Karen Sheppard

THOUGHT PROVOKING CONTENT Amazing 2 days - a good mix of presentation style thought provoking content, smaller group discussion, networking and fun - and in such a beautiful and relaxing setting!

Virginia Meikle

INVALUABLE 2 DAYS I love attending the Customer 360 Symposium. It always has such a great range of speakers, really relevant and thought provoking content, and a fantastic calibre of attendees. Then there's the fabulous Hunter Valley location! An invaluable 2 days in the diary each year.

Sonny Sethi

LEARN FROM THE BEST The Customer 360 Symposium event is an amazing event for Senior CX and insights leaders to learn from the best!!

Adam Innocenzi

INTERACT WITH THE LEADING MINDS The Customer 360 Symposium is the best conference for any CX and insights professionals. It combines great speakers and think tank sessions to help you learn from and interact with the leading minds in this space.

Violet Lazarevic

BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117

timsh@ashtonmedia.com.au