CX Symposium

100

Enterprise CX Leaders

"A brilliant opportunity to network with the best in the industry and hear insightful case studies to enrich your own CX practice."

Past International Keynote
Hayley Ward
Head of CX, Digital and Data , Marks & Spencer (UK)
Past International Keynote
Stanford Swinton
Vice President of Global Care and Customer Experience , Deliveroo (UK)

100%

delegates would recommend the Symposium

The CX Symposium

The art of CX is a rapidly evolving discipline. As an industry, we’re used to change as we transform our businesses to meet the needs of the modern customer. But change has never been more pertinent than in the last 12 months; everything has shifted, from the way we operate and function as a business, to the way that we connect with our customers. It’s our job as CX leaders to continue to evolve in line with that shift, ensuring the customer is front and centre.

In a year of radical change, there is no better time to come together as an industry to learn from the shared experiences and challenges of fellow CX leaders. Through a series of virtual international keynotes and inspiring local case studies, this year’s event will explore what customer-centricity looks like is this post-Covid world.

The programme will explore critical themes and challenges, such as:

– In an increasingly digital world, how can we better use technology to deliver exceptional experiences?

– With the way we work changing overnight in 2021, how can we continue to engage employees and prioritise the employee experience in our quest for customer-centricity?

– What do our customers truly want from us our customer-centric businesses?

– The human element of CX – what role do trust, purpose and empathy play?

Details

CX Symposium 2022
WHERE

Hunter Valley

WHEN

Tue 29- Wed 30 March 2022

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS

ATTEND:

Apply for your place.

CX Symposium Advisory Board Powered by CX Collective…Driving the CX agenda…

Emma Harrington

The NRMA

CEO, Motoring and Membership

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie
Lisa Dowie

PEXA

Chief Customer Officer

Luka Popovac
Luka Popovac

McDonald's

Head of Customer Experience

Adam Novak

nib group

Group Head of Customer Experience and Operational Excellence

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

the

THE SYMPOSIUM
EXPERIENCE

Customer 360 Symposium 2021 Highlights

PLAY VIDEO

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Liz Fowler

COLLABORATION AND LEARNING WITH LIKE-MINDED, CUSTOMER-FOCUSED ATTENDEES “Fantastic conference which creates an environment of openly sharing real case studies with deliverables and results from a variety of businesses. Lovely collaboration and spirit of learning throughout all sessions with like-minded, customer-focused attendees. So many take-aways to implement in our business!”

Alex Huntley

PRE-EMINENT CX EVENT IN AUSTRALIA The Customer 360 Symposium is the pre-eminent CX event in Australia. It’s a brilliant opportunity to network with the best in the industry and hear insightful case studies to enrich your own CX practice.

SUPERB OPPORTUNITY TO DO BUSINESS WHILE RELAXING AND ENJOYING WINE AND GOLF “The Customer 360 Symposium is at the top of my list for must attend conferences of 2021. This is a superb opportunity to do business while relaxing and enjoying wine and golf. The speakers were a mix of industry celebrities and best in class CX professionals. Fantastic one stop shop to get exposed to the thought provoking and intriguing content and the CX best practices. Alongside the great sessions, invaluable time was spent with my fellows to network, discuss our challenges and build strong relationships. A must do event! ”

Jodie Campbell

DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.

Jason Bradshaw

CONNECTING LEADERS The Customer 360 Symposium is Australia's leading customer experience & customer insights event. For over 8 years it has been educating, inspiring and connecting leaders and to help them move forward.


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117

timsh@ashtonmedia.com.au