CX Symposium 2023


Enterprise CX Leaders

"A brilliant opportunity to network with the best in the industry and hear insightful case studies to enrich your own CX practice."

Raj Sivasubramanian
Voice of Customer Program Manager , Airbnb (US)
Aarthi Murali
Chief Customer Experience Officer , M&T Bank (US)


delegates would recommend the Symposium

The CX Symposium

The art of CX is a rapidly evolving discipline. As an industry, we’re used to change as we transform our businesses to meet the needs of the modern customer. But change has never been more pertinent than in the last 12 months; everything has shifted, from the way we operate and function as a business, to the way that we connect with our customers. It’s our job as CX leaders to continue to evolve in line with that shift, ensuring the customer is front and centre.

In a year of radical change, there is no better time to come together as an industry to learn from the shared experiences and challenges of fellow CX leaders. Through a series of virtual international keynotes and inspiring local case studies, this year’s event will explore what customer-centricity looks like is this post-Covid world.

The programme will explore critical themes and challenges, such as:

– In an increasingly digital world, how can we better use technology to deliver exceptional experiences?

– With the way we work changing overnight in 2021, how can we continue to engage employees and prioritise the employee experience in our quest for customer-centricity?

– What do our customers truly want from us our customer-centric businesses?

– The human element of CX – what role do trust, purpose and empathy play?


CX Symposium 2023

Hunter Valley


Tue 28 – Wed 29 March 2023


Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS


Apply for your place.

Victor Dominello

International Keynote:
Raj Sivasubramanian

Voice of Customer Program Manager
Airbnb (US)

Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback.  

Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights. Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities.

Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback. Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.

Aarthi Murali

International Keynote:
Aarthi Murali

Chief Customer Experience Officer
M&T Bank (US)

A customer fanatic at heart and in practice, Aarthi is M&T Bank’s first Chief Customer Experience Officer, Aarthi believes that taking an outside-in approach is key to making a difference in people’s lives.

At M&T, Aarthi focuses on enabling teams across the enterprise to design delightful, end-to-end experiences for customers, while building out capabilities to support them. She advocates for a diverse and inclusive culture that focuses on employee empowerment and learning. She also actively leads the connection between customer journeys and agile ways of working.

Before joining M&T in 2020, Aarthi spent 17 years serving in a series of progressive leadership roles at J.P. Morgan Chase & Co., where she most recently led the client experience for the company’s Commercial Bank, fostering a culture of client advocacy.

Aarthi holds a master’s degree in computer science from Loyola University Chicago. She resides in Delaware with her husband and two children.

Here’s what you can expect


Speakers have been hand selected by an experienced Advisory Board of your peers


An invitation-only event attracting most influential CX Leaders


A rare opportunity to share ideas and challenges openly with peers, far away from the office


Qualifying client-side leaders may have the opportunity to attend as our guest


What better way have deep conversations in a relaxed environment


Set in the beautiful Hunter Valley, far from the distractions of the office


Gain a new perspective on how to keep winning in our changing landscape



Customer 360 Symposium 2022 Highlights




rightsmartestBest Looking


The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Sermin Yavuzer

INSPIRED AND LEARN FROM CX LEADERS I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake!

Adam Tedeschi

KEYNOTE SPEAKERS ARE FIRST CLASS The CX Symposium continues to be one of the few Customer conferences that delivers very year. The keynotes speakers are always first class and I always leave with some great ideas to take back to my team and the business. A great opportunity to meet some CX leaders, listen to how others are solving day-to-day challenges and unwind in the evening with great discussion.


We bring people and ideas together,
the connection just happens.


Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117