Anne-Kathrine Nissen

H&M Group

Global Experience Design & Journey Lead

Harriet Wakelam

DBS Bank (Singapore)

Head of Group Design

Jane Power

Virtus Health

Chief Marketing & Experience Officer

Stuart Crabb

Uniting NSW.ACT

Chief Customer Officer

Tony Antonucci

Youi Insurance

Chief Customer Officer

Annmaree Bell

Zurich

Chief Customer Officer

Ashley Taylor

Flight Centre Travel Group

Global Voice of Customer Program Specialist

Tina Morrell

Westpac

Head of Customer Journeys Experience & Enablement

Virginia Meikle

NRMA

Senior Manager Customer Insights

Samantha Melrose

Bupa

GM Channel Enablement

Blake James

NBN

Executive Manager, Customer Research & Insights

Mira Bashi

Telstra

Customer Experience Executive

Sonny Sethi

Zip

Senior Director, Marketing Research

Claire Macleod

Woolworths

Head of Customer Insights and Research

Jen Skorobagaty

KFC

Consumer and Market Insights Lead

Matt Prowse

Westpac

Head of CX Leadership and Insights

Louise Veyret

IKEA

Insights Leader

Nonnita Hargreave

HSBC

Head of Customer

Sue York

The Research Society

Head of Learning and Development

Cindy Kirby

Colgate-Palmolive South Pacific

Head of Insights

Tomas Haffenden

Telstra

Creative Digital Storyteller

Kathryn Van Der Steege

Executive Coach and Leadership Advisor

Lloyd Nurthen

Medallia

Principal, Solutions Engineer

Nathan Kellie

Healius Pathology Network

National CX Insights Manager

Alexander Mahr

Coveo

Managing Director, APAC

Sarel Roets

Trusst

CEO and Co-founder

Lynton Head-Wilson

Australian Unity

Head of Enterprise Digital Product and Strategy

Jonas Katzellenbourg

Concentrix Catalyst

Managing Director

Campbell Packer

Strativity ANZ

Director

Steven Hill

RAC

Senior Manager Voice of Member

Ben Hancock

NICE

Manager, ANZ - Digital

Michael O’Toole

Deloitte Digital

Head of Customer AI

David Johansson

AMP

Director, Strategy, Performance & Reporting

John Bevitt

Honeycomb Strategy

Managing Director

Shuchita Shekhar

Medallia

Senior Solutions Consultant

Sam Tewater

Customer and Product Experience Design Leader