Gail Russell

HSBC

Global Head of Customer Experience and Channels

Samantha Ezra

Telstra

CX Centre of Excellence Lead Principal

Vlad Vereshchagi

Suncorp

Head of Digital Customer

Alyssa Milton

Officeworks

Head of Research and Insights

Natalie Sargeant

icare NSW

Head of CX Design and Capability

Sophie Imbert

Russell Investments

Head of Customer Experience and Transformation

Claire Macleod

Woolworths

Head of Customer Insights

Sonny Sethi

Zip

Senior Director, Marketing Research

Clare Firth

Zurich Insurance

Head of Design

Melissa Simpson

Feros Care

Chief Experience Officer

Melo Calarco

Mindfulness and High Performance Coach