CC22

150

senior CX and Customer Insights leaders

The region's leading CX and Customer Insights conference

Past International Keynote
Jonathan Wan
Director of Global Customer Experience and Marketing , Japan Airlines

20+

SPEAKERS

Understand, Reach, and Delight your Customers.

There is no doubt that customer experience as a discipline is increasingly seen as a core business function, and one that is necessary to compete and thrive in a saturated market. But how we understand and connect with our customers in a way that meets their needs, while delivering a commercial outcome for the business is rapidly changing. Shaped by the uncertainty and disruption of today, and evolving in line with ever-changing needs and expectations of our customers, businesses need to seek continuous improvement to consistently deliver meaningful and relevant customer experiences.

Customer Connect 2022 will bring together the region’s CX and customer insights leaders to examine this new era of how we must understand and connect with our customers to deliver an experience that sets us apart from the competition. Featuring inspiring international keynotes and the best local case studies and across both a CX and a Customer Insights track, the programme will explore key themes such as:

– What has the acceleration of digital meant for how we engage with our customers?
– How can we connect with customers in a more meaningful way through empathy and compassion?
– How can we assess the impact and ROI of CX transformation?
– The alignment of business units and restructuring to become truly customer-centric
– How we can better create a holistic view of our customers in our quest to better understand their needs and motivations?
– What does the customer-centric CX growth and innovation agenda look like in a post-COVID world?
– How can we better leverage customer insights to instigate, customer-focused real change?

Join us in October for Customer Connect, the region’s leading customer experience conference, where both the content and experience are unparalleled.

Details

Customer Connect 2022
WHERE

Sydney CBD

WHEN

Thursday, 20 October 2022

FOR:

Chief Customer Officers
Heads of Customer Insights and Research
CMOs
Heads and Directors of Customer Experience
Heads of Marketing
Heads of Customer Behaviours
Heads of Digital

ATTEND

Ticket sales TBA

SPONSOR

Become a partner

Here’s what you can expect

INSPIRING SPEAKERS

International and local speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

THE CX and Customer Insights conference attracting the most influential minds

SIMPLY THE BEST IN CX AND CUSTOMER INSIGHTS CONTENT

Find out the latest in CX and customer insights, get an idea of what the future holds

A FORUM FOR BRILLIANT IDEAS

Create the spark that only comes from great content meeting amazing networking

Steve Grossrieder

CALIBER OF THE SPEAKERS Great conference and the caliber of the speakers was excellent.

Katrina Harrison

REAL CASE STUDIES A fantastic day hearing insights and real case studies from a diverse range of experienced practitioners and leaders in CX. A great opportunity to meet people or reconnect who are just as passionate about CX as you are, and always take away plenty of great ideas and stories.

Chris Nilsson

HIGHLY RECOMMEND Ashton Media organized an amazing event at a stunning location. Great speakers, engaging moderators and excellent facilities. Highly recommend!


GATHERING

THE

rightsmartestMost Senior

PEOPLE

The power of the conference will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

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