CX Awards logo


The CX Awards are dedicated to recognising and celebrating brands’ CX leadership and innovation in the ANZ region.

Why enter

– Differentiate your business as a customer obsessed organisation leading the way in the battle for market share.

– The CX Awards are a fantastic opportunity to thank and recognise your team’s hard work and to drive them to continually innovate.

– Finding the right skillsets is one big piece of the puzzle when becoming a customer-centric organisation. In the fight for talent, set your business apart by being recognized for your dedicated to the customer experience to attract the best talent in the business.

– With a transparent and rigorous judging process, winning one of the prestigious awards is an accolade to be proud of. And don’t just listen to us: have a look below atwhat 2018 winners say about receiving their CX Awards.

Who can enter

The CX Awards are dedicated to recognising and celebrating brands’ CX leadership and innovation in the ANZ region, and entries must reflect this by centering on brands’ CX innovations and strategies.

Entries from PR agencies and CX suppliers, including technology platforms, CX agencies and consultancies, or data and analytics engines are welcome, however their entries must be made on behalf of a client-side brand, and should the entry win in its category, the award will be presented to the client/brand at the awards ceremony.

CX Suppliers are, however, able to nominate themselves for the Best CX Partner category, but must provide client-testimonials to support their entry. Please see the specific criteria for each category.

How to enter

The entries for CX Awards are now closed.

CX Awards Key dates

30 April

Open for entries

21 June

Close for entries

22 – 28 June

Late entries

3 – 27 July


5 August

Shortlist announcement

17 October

Awards Ceremony

What 2018 winners say…

Medibank testimonial

THIS WIN IS FOR OUR CUSTOMERS It’s a great award, we’re very happy to win but really this win is for our customers and for our people.

Suncorp - testimonial

AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.

Hyundai 2018 winner

GREAT RECOGNITION FOR EVERYONE INVOLVED We’re very excited to have won. We’ve had a long journey with customer experience at Hyundai, and it’s great recognition for everyone involved for all their hard work.