CX Awards logo


The what, where and when of the awards ceremony for the region’s most important Customer Experience Awards.

The CX Awards are the ultimate accolade in customer experience to benchmark, recognise and celebrate CX excellence in the region. Following a competitive entry and judging process, The CX Awards culminate for a night of cocktails and canapes to celebrate the successes of the region’s CX strategies, leaders and initiatives showcased in the shortlisted entries across each of the 10 categories.

Whether you’re one of ANZ’s leading brands shortlisted for an awards category; a CX leader wanting to surround yourself with the industry’s elite; or a CX partner striving to create CX excellence for your clients, join us at the CX Awards for an evening to celebrate the very best in CX.

The CX Awards ceremony will take place from 6pm – 8.30pm on the 17th October, and will be hosted by PwC Australia in their beautiful Barangaroo offices.



Arrival drinks and canapes


The Awards ceremony begins: Welcome and introduction


Entertainment – to be revealed on the night!


The Awards ceremony: We reveal and celebrate the esteemed winners across the 10 highly contested CX Awards categories


Drinks reception


Post-Awards Drinks

Join us for a post-awards drink to continue the celebrations at Barangaroo House



That’s a wrap

CX Awards Key dates

30 April

Open for entries

21 June

Close for entries

3 – 27 July


5 August

Shortlist announcement

17 October

Awards Ceremony

What 2018 winners say…

Medibank testimonial

THIS WIN IS FOR OUR CUSTOMERS It’s a great award, we’re very happy to win but really this win is for our customers and for our people.

Hyundai 2018 winner

GREAT RECOGNITION FOR EVERYONE INVOLVED We’re very excited to have won. We’ve had a long journey with customer experience at Hyundai, and it’s great recognition for everyone involved for all their hard work.

Suncorp - testimonial

AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.