CX Leader of the year
Category sponsored by
Caroline Maillols, Head of Customer Experience, MedicalDirector
Emma Harrington, Chief Customer Officer, The NRMA
Katrina Harrison, Head of Customer Experience, Australian Red Cross
Sally Armstrong, Head of Customer Direction & Experience, Sydney Water
Best Multichannel Customer Experience
Category sponsored by
Cue Clothing Co.
Service NSW Easy to do Business
The NRMA
Best Use of technology to revolutionise CX
Category sponsored by
Auckland Transport
Cue Clothing Co.
eHealth Queensland
FerosCare
The NRMA
Webjet
Best CX Transformation
Category sponsored by
Air New Zealand
Coles
EML
Legal Vision
Service NSW Easy to do Business
Thrifty
Excellence in Public Sector: The Citizen Experience
Category sponsored by
Auckland Council
Auckland Transport
Brisbane City Council
Department of Premier and Cabinet, Victoria
School Infrastructure NSW, Department of Education
Transport for NSW
CX Team of the year
Category sponsored by
EML
Service NSW Easy to do Business
Spark NZ
Suncorp
The NRMA
Westpac group
Best CX Initiative
Category sponsored by
Australia Post
ForPurposeCo
HOYTS
MLC
The Hollard Insurance Company Pty Ltd
Up
Best Employee Experience
Revenue NSW
Spark NZ
The NRMA
Westpac Group
Best Use of Customer Data and Insights to Improve CX
ahm Health Insurance
Australian Red Cross
Commonwealth Bank
Medibank
Service NSW
The NRMA
Best CX Partner
Datarati
Ekulus
InMoment
MaritzCX
One2Ten Experience Management Solution
TruRating