The Shortlist

CX Leader of the year

Category sponsored by

CarolineEmmaKatrinaSally

Caroline Maillols, Head of Customer Experience, MedicalDirector

Emma Harrington, Chief Customer Officer, The NRMA

Katrina Harrison, Head of Customer Experience, Australian Red Cross

Sally Armstrong, Head of Customer Direction & Experience, Sydney Water

Best Multichannel Customer Experience

Category sponsored by

Cue Clothing Co.

Service NSW Easy to do Business

The NRMA

Best Use of technology to revolutionise CX

Category sponsored by

Auckland Transport

Cue Clothing Co.

eHealth Queensland

FerosCare

The NRMA

Webjet

Best CX Transformation

Category sponsored by

Air New Zealand

Coles

EML

Legal Vision

Service NSW Easy to do Business

Thrifty

Excellence in Public Sector: The Citizen Experience

Category sponsored by

Auckland Council

Auckland Transport

Brisbane City Council

Department of Premier and Cabinet, Victoria

School Infrastructure NSW, Department of Education

Transport for NSW

CX Team of the year

Category sponsored by

EML

Service NSW Easy to do Business

Spark NZ

Suncorp

The NRMA

Westpac group

Best Use of Customer Data and Insights to Improve CX

ahm Health Insurance

Australian Red Cross

Commonwealth Bank

Medibank

Service NSW

The NRMA

Best Employee Experience

Revenue NSW

Spark NZ

The NRMA

Westpac Group

Best CX Initiative

Australia Post

ForPurposeCo

HOYTS

MLC

The Hollard Insurance Company Pty Ltd

Up

Best CX Partner

Datarati

Ekulus

InMoment

MaritzCX

One2Ten Experience Management Solution

TruRating