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The what, where and when of the awards ceremony for the region’s most important Customer Experience Awards.

The Awards Ceremony

The CX Awards are the ultimate accolade in CX to benchmark and recognise CX excellence in the region, and although it’s been a tough few months, they create a much-needed reason to celebrate the industry’s incredible resilience, innovation and leadership.

Following a competitive entry and judging process, The CX Awards culminate for a socially distanced night of cocktails and canapes to celebrate the CX successes showcased in the shortlisted entries across each of the 10 categories.

Whether you’re one of ANZ’s leading brands shortlisted for an awards category; a CX leader wanting to surround yourself with the industry’s elite; or a CX partner striving to create CX excellence for your clients, join us at the CX Awards for an evening to celebrate the very best in CX.

The CX Awards ceremony will take place 6pm – 8.30pm on Thursday 15th October in L’Aqua Sydney. Due to the current restrictions in place and with strict guidelines on capacity and spacing, tickets to attend are even more limited this year.

L'Aqua Sydney

The venue

Situated on the rooftop of Cockle Bay Wharf, L’Aqua is one of Sydney’s most prestigious event venues; offering uninterrupted views over Cockle Bay and Darling Harbour.

See directions & how to get there here. (PDF)

Gary Eck

Our host for the evening

Gary Eck, stand-up comedian, actor, director, and writer, will be joining us as our MC of the night.

Gary is one of Australian most popular and versatile stand up comedians. He has performed all around the world from Singapore to Paris, to New York and London. He has done shows at the Edinburgh, Melbourne and Sydney Comedy Festivals. Gary has been nominated for an Aria Award for his comedy album The Hollywood Motel.



Rooftop Level,
Cockle Bay Wharf,
Darling Park, Sydney
NSW 2000

Directions & how to get there (PDF)


15 October 2020





Arrival drinks and canapes


The Awards ceremony begins: Welcome and introduction


Stand up comedy with Gary Eck


The Awards ceremony: We reveal and celebrate the esteemed winners across the 10 highly contested CX Awards categories


Drinks reception


That’s a wrap