CX Awards logo

The Shortlist

CX Leader of the year

Category sponsored by

AndySteveTina

Andy Dorey, Head of Program and Change, EML (Employers Mutual Limited)

Steve Grossrieder, CEO and ED, JAX Tyres & Auto

Tina Morrell, General Manager, Customer Strategy & Experience Design, The NRMA

Best CX Initiative

Officeworks

Service NSW

Telstra

The NRMA

Transurban

Best CX Partner (Technology or Advisory)

86 400

Fifth Dimension Research & Consulting

IBM

InMoment

Orchard

Qualtrics

CX Team of the year

Category sponsored by

Active Truth

HotDoc

HSBC

Woolworths

Yarra Valley Water

Z Energy

Best CX Transformation

Category sponsored by

Stellar EVolve logo

Accor Plus

HotDoc

Jax Tyres & Auto

Optus

Woolworths

Best Employee Experience

ANZ

The NRMA

Western Sydney University

Best Use of Customer Data and Insights to Improve CX

ASB

Commonwealth Bank of Australia

The NRMA

Customer Experience in a Crisis

NEW FOR 2020

Australian Red Cross

Business Australia

Cbus

HotDoc

nib Group

Suncorp

The NRMA

Woolworths

Best Use of technology to revolutionise CX

Optus

nib Group

Transport for NSW

TTI

Vodafone NZ

Z Energy

Excellence in Public Sector:
The Citizen Experience

Logan City Council

Sydney Metro

Transport for NSW

Yarra Valley Water

Western Australia Government

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