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The Shortlist

Excellence in Customer Service: Elevating Customer Care

Category sponsored by Emplifi

Ausgrid

Australian Red Cross

Optus

PEXA

Service NSW

Sonder

Best CX Transformation

Category sponsored by InMoment

InMoment logo

Aussie Home Loans

Bankwest

Business Australia

Coates

Origin Energy

TAL

CX Leader of the year

Amanda O' DonnellDavid PiskerJamees Drury

Amanda O’Donnell, Chief Customer Officer, The Hollard Insurance Company

David Pisker, GM Strategy & Innovation, Officeworks

James Drury, Head of CX, Endeavour Group Limited

Rachel YoungTina MorrellVirginia Wigley

Rachel Young, Chief Experience Officer, MOVE Bank

Tina Morrell, GM Customer Strategy & Experience, The NRMA

Virginia Wigley, Insights and Customer Experience Design Manager, Trustpower

Best Use of Customer Data and Insights to Improve CX

Australia Post

Aussie Home Loans

Commonwealth Bank of Australia

humm group

Optus Wholesale and Satellite

Trustpower

CX Team of the year

Active Truth

Australian Red Cross

Commonwealth Superannuation Corporation (CSC)

MLC

Best CX Initiative

Australia Post

HSBC Bank Australia

humm group

Intuit Quickbooks Australia

JAX Tyres & Auto

Origin Energy

Rest Super

Best Employee Experience Initiative

ANZ

Intuit Quickbooks

HSBC Bank Australia

Optus

Z Energy NZ (“Z”)

Best CX Partner (Technology or Advisory)

Cyara

Digicall Assist

Forethought

InMoment

Ipsos CX Australia and NZ

Qualtrics

Best Use of technology to revolutionise CX

Australian Red Cross

Department of the Premier and Cabinet South Australia

Feros Care

HP New Zealand

The Warehouse Group

PepsiCo

Excellence in Public Sector:
The Citizen Experience

Australian Catholic University

Barwon Water

National Heavy Vehicle Regulator

NSW Government – Revenue NSW

Sydney Metro

Transport for NSW

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