Excellence in Customer Service: Elevating Customer Care
Category sponsored by Emplifi
Ausgrid
Australian Red Cross
Optus
PEXA
Service NSW
Sonder
Best CX Transformation
Category sponsored by InMoment
Aussie Home Loans
Bankwest
Business Australia
Coates
Origin Energy
TAL
CX Leader of the year
Category sponsored by Hubspot
Amanda O’Donnell, Chief Customer Officer, The Hollard Insurance Company
David Pisker, GM Strategy & Innovation, Officeworks
James Drury, Head of CX, Endeavour Group Limited
Rachel Young, Chief Experience Officer, MOVE Bank
Tina Morrell, GM Customer Strategy & Experience, The NRMA
Virginia Wigley, Insights and Customer Experience Design Manager, Trustpower
Best Use of Customer Data and Insights to Improve CX
Category sponsored by The Research Society
Australia Post
Aussie Home Loans
Commonwealth Bank of Australia
humm group
Optus Wholesale and Satellite
Trustpower
CX Team of the year
Category sponsored by Adobe
Active Truth
Australian Red Cross
Commonwealth Superannuation Corporation (CSC)
MLC
Best CX Initiative
Category sponsored by Mastercard
Australia Post
HSBC Bank Australia
humm group
Intuit Quickbooks Australia
JAX Tyres & Auto
Origin Energy
Rest Super
Best Employee Experience Initiative
Category sponsored by Nice CXone
ANZ
Intuit Quickbooks
HSBC Bank Australia
Optus
Z Energy NZ (“Z”)
Best CX Partner (Technology or Advisory)
Cyara
Digicall Assist
Forethought
InMoment
Ipsos CX Australia and NZ
Qualtrics
Best Use of technology to revolutionise CX
Category sponsored by Intercom
Australian Red Cross
Department of the Premier and Cabinet South Australia
Feros Care
HP New Zealand
The Warehouse Group
PepsiCo
Excellence in Public Sector:
The Citizen Experience
Category sponsored by Yell Creative
Australian Catholic University
Barwon Water
National Heavy Vehicle Regulator
NSW Government – Revenue NSW
Sydney Metro
Transport for NSW