"...It's a huge achievement"
The CX Awards are back
Bigger and better than ever
Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival. As we all navigate our journey to customer-centricity, take a moment to pause and to recognise and reflect on yours and your team’s hard work, and to celebrate the ways in which you’re championing the customer within your organisation.
Back for their sixth year, The CX awards are the ultimate accolade to benchmark and recognise CX excellence in the ANZ region. Judged by an esteemed panel of your CX peers, the CX Awards go one step further in trying to differentiate the very best leaders, teams, strategies and innovations.
And this year, they’re bigger and better than ever, culminating in a beautiful gala dinner as the winners are announced on Thursday 9 November 2023.
Our winners over the years have included Commonwealth Bank, Telstra, The NRMA, HotDoc, Transport for NSW and PepsiCo. This year, it could be your turn.
Mon, 8th May
Open for entries
Fri, 7th July
Close for entries
Wed, 19th July
Close for late entries
Mon, 24th July
Mon, 21st August
HEAR FROM OUR PAST WINNERS
What the winners say…
EPITOME OF SUCCESS This is the epitome for us of success in delighting our customers and be recognised for it
HUGE ACHIEVEMENT Feels like such a great representation of all the work we've been putting in to really motivate the organisation to focus on end to end journey. It is a huge achievement.
TO GET A WIN ONE IS A MASSIVE HONOUR The event was really well organised, and we were very proud to be finalists in so many categories. To get a win in one is a massive honour, and this one speaks volumes for what has been done across the organisation. It is absolutely an Award and recognition that everyone at the NRMA and our group businesses can own.
IT MEANS A LOT An enormous thank you. We are humbled, and it means a lot to all those who have collaborated across AT to grow our customer centricity via initiatives like this
AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.
CX RISING STAR OF THE YEAR
This award recognises and celebrates the brilliant emerging talent in the CX industry and their impact in the organisation in driving the CX agenda forward.
BEST INCLUSIVE EXPERIENCE
This category will celebrate a client-side brand making great strides in prioritising diversity, equity and inclusion, recognising an organisation that is creating more accessible and inclusive customer experiences across areas including but not limited to gender, race, neurodiversity, socioeconomic background or disability.
CX LEADER OF THE YEAR
This category will recognise an individual pioneering and shaping the future of customer experience, and who is currently in a CX leadership role within an organisation in Australia.
BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX
Category sponsored by Datacom. This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.
BEST CX TRANSFORMATION
Category sponsored by InMoment. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.
BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX
This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.
BEST CX INITIATIVE
Category sponsored by ACT XM. This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.
CX TEAM OF THE YEAR
Category sponsored by SCC Talent. This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.
EXCELLENCE IN CUSTOMER SERVICE: ELEVATING CUSTOMER CARE
This award will celebrate a client-side brand elevating their customer service, transforming the customer experience by reducing friction throughout the care journey, and investing in their customer care agents to ensure excellent customer service.
BEST EMPLOYEE EXPERIENCE INITIATIVE
This award will celebrate a client-side brand making great strides in improving the employee experience.
EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE
This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.
BEST CX PARTNER (TECHNOLOGY OR ADVISORY)
Category sponsored by The Research Society. This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.
Portfolio Director, Ashton Media
Ph: +61 481 235 899
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