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11

categories celebrating CX excellence

"...It's a huge achievement" (The Australian Red Cross, 2021 Winner)

PAST WINNER
Australian Red Cross
2021 CX Awards Winner , CX Team of The Year

4

YEARS YOUNG

The CX Awards are back

Bigger and better than ever

Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival. As we all navigate our journey to customer-centricity, take a moment to pause and to recognise and reflect on yours and your team’s hard work, and to celebrate the ways in which you’re championing the customer within your organisation.

Back for their fifth year, The CX awards are the ultimate accolade to benchmark and recognise CX excellence in the ANZ region. Judged by an esteemed panel of your CX peers, the CX Awards go one step further in trying to differentiate the very best leaders, teams, strategies and innovations.

And this year, they’re bigger and better than ever, culminating in a beautiful gala dinner as the winners are announced at Sydney’s Royal Randwick on Thursday 27th October 2022.

Our winners over the years have included Commonwealth Bank, Telstra, The NRMA, HotDoc, Transport for NSW and PepsiCo. This year, it could be your turn.

Details

CX AWARDS 2022
WHERE

Royal Randwick
Australian Turf Club
Alison Rd, Randwick NSW

WHEN

Thursday, 27 October 2022

SPONSOR

Become a partner

ENTER

DOWNLOAD ENTRY PACK

CX AWARDS 2021
HIGHLIGHT REEL

PLAY VIDEO

CX Awards 2021 Highlights

CX Awards 2022 Key dates

2nd May

Open for entries

6th July

Close for entries

22th July

Close for late entries

25th July – 17th August

Judging

24th August

Shortlist announcement

27th October

Awards Ceremony

What the winners say…

Australian Red Cross

HUGE ACHIEVEMENT Feels like such a great representation of all the work we've been putting in to really motivate the organisation to focus on end to end journey. It is a huge achievement.

TO GET A WIN ONE IS A MASSIVE HONOUR The event was really well organised, and we were very proud to be finalists in so many categories. To get a win in one is a massive honour, and this one speaks volumes for what has been done across the organisation. It is absolutely an Award and recognition that everyone at the NRMA and our group businesses can own.

Auckland Transport

IT MEANS A LOT An enormous thank you. We are humbled, and it means a lot to all those who have collaborated across AT to grow our customer centricity via initiatives like this

Suncorp - testimonial

AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.


2022 categoriesCelebrating CX Excellence

CX LEADER OF THE YEAR
(≤ 500 EMPLOYEES)

This category will recognise an individual pioneering and shaping the future of customer experience, and who is currently in a CX leadership role within an organisation of less than 500 employees in Australia.

CX LEADER OF THE YEAR
(≥ 500 EMPLOYEES)

This category will recognise an individual pioneering and shaping the future of customer experience, and who is currently in a CX leadership role within an organisation of more than 500 employees in Australia.

EXCELLENCE IN CUSTOMER SERVICE: ELEVATING CUSTOMER CARE

This award will celebrate a client-side brand elevating their customer service, transforming the customer experience by reducing friction throughout the care journey, and investing in their customer care agents to ensure excellent customer service.

BEST CX TRANSFORMATION

Category sponsored by InMoment. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.

CX TEAM OF THE YEAR

Category sponsored by SCC Talent. This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.

BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX

This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.

BEST CX INITIATIVE

This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.

BEST EMPLOYEE EXPERIENCE INITIATIVE

This award will celebrate a client-side brand making great strides in improving the employee experience.

BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX

This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.

EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE

This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.

BEST CX PARTNER (TECHNOLOGY OR ADVISORY)

This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.

CX Awards 2022 Judges

Michelle Hay

Optus

Customer Experience Director

David Pisker
David Pisker

Officeworks

GM Strategy and Innovation

Ebenezer Banful

ANZ

Domain Lead - Customer Experience and Brand Insights

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie
Lisa Dowie

PEXA

Chief Customer Officer

Tarnya McKenzie
Tarnya McKenzie

City of Port Phillip

Chief Customer Officer

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Former Director Engagement and Support

Christopher Cramond

AustralianSuper

Head of Customer Strategy and Insights

Karen Sheppard

Endeavour Drinks Group

Head of Customer Insights

Stephen Scholtz

NSW Department of Education

Director Voice & Insights

Jessica Rix
Jessica Rix

Australian Retirement Trust

Head of Member Services

Fernando Samaha

Australia Post

Former Head of Customer Experience

Paul Bashford

Woolworths Group

Head of Group Listening Programs | Customer Transformation

Tina Morrell

The NRMA

GM Customer Value Proposition

Richard Spencer

Business Australia

Chief Customer Officer

Contact

Stacey Goater

Portfolio Director, Ashton Media

Ph: +61 481 235 899

stacey@ashtonmedia.com.au

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