"...It's a huge achievement"
2023 WINNER
2023 WINNER
2023 WINNER
2023 WINNER
2023 Winner
2023 WINNER
2023 WINNER
2023 WINNER
2023 WINNER
2023 WINNER
2023 WINNER
6
YEARS YOUNG
The CX Awards are back
Bigger and better than ever
Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival. As we all navigate our journey to customer-centricity, take a moment to pause and to recognise and reflect on yours and your team’s hard work, and to celebrate the ways in which you’re championing the customer within your organisation.
Back for their sixth year, The CX awards are the ultimate accolade to benchmark and recognise CX excellence in the ANZ region. Judged by an esteemed panel of your CX peers, the CX Awards go one step further in trying to differentiate the very best leaders, teams, strategies and innovations.
And this year, they’re bigger and better than ever, culminating in a beautiful gala dinner as the winners are announced on Thursday 9 November 2023.
Our winners over the years have included Commonwealth Bank, Telstra, The NRMA, HotDoc, Transport for NSW and PepsiCo. This year, it could be your turn.
Details
CX AWARDS 2023
WHERE
Royal Randwick
Sydney
NSW Australia
WHEN
Thursday, 9 November 2023
SPONSOR
INTERESTED IN 2024?
CX Awards 2023 Judges
Michelle Hay
Optus
Customer Experience Director
Ebenezer Banful
ANZ
Manager Customer Analytics
Elyssia Clark
Benetas
GM, Customer, Insights and Marketing
Tarnya McKenzie
City of Port Phillip
Chief Customer Officer
Cindy Vandecasteele
Alinta Energy
General Manager, Customer Engagement
Christopher Cramond
AustralianSuper
Chief Strategy and Corporate Affairs (acting)
Kate Young
ANZ
Executive Manager – Marketing Strategy & Capability
Tom Bradley
Kmart
GM Customer Experience
Karen Sheppard
Endeavour Drinks Group
Head of Customer Insights
Tomas Haffenden
Torrens University
Former Head of Service Design
Steve Scholtz
NSW Department of Education
Director, Insights & VoC
Jessica Rix
Australian Retirement Trust
Head of Member Services
Paul Bashford
Woolworths Group
Head of Group Listening Programs
Tom Champion
Qantas
CX Strategy Lead
Tina Morrell
The NRMA
GM Customer Strategy and Experience Design
Karen Spear
Qantas Loyalty
Senior CX and Strategy Consultant
Anthony Russell
Sweat
Head of Customer Experience
HEAR FROM OUR PAST WINNERS
CX AWARDS
2022 HIGHLIGHTS
PLAY VIDEO
What the winners say…
EPITOME OF SUCCESS This is the epitome for us of success in delighting our customers and be recognised for it
Charles Weiser - Digital CXO, Optus – CX Awards 2022 winner: CX Team of The Year, Sponsored by SCC Talent
HUGE ACHIEVEMENT Feels like such a great representation of all the work we've been putting in to really motivate the organisation to focus on end to end journey. It is a huge achievement.
The Australian Red Cross team - CX Awards 2021 winner: CX Team of The Year, sponsored by Adobe
TO GET A WIN ONE IS A MASSIVE HONOUR The event was really well organised, and we were very proud to be finalists in so many categories. To get a win in one is a massive honour, and this one speaks volumes for what has been done across the organisation. It is absolutely an Award and recognition that everyone at the NRMA and our group businesses can own.
THE NRMA team - 2020 Winner: Best Employee Experience
IT MEANS A LOT An enormous thank you. We are humbled, and it means a lot to all those who have collaborated across AT to grow our customer centricity via initiatives like this
Auckland Transport - 2019 Winner: Excellence in Public Sector: The Citizen Experience, Sponsored by PwC
AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.
Suncorp - 2018 winner: Best Employee Experience Initiative, sponsored by Yell Creative
Contact
Stacey Goater
Portfolio Director, Ashton Media
Ph: +61 481 235 899
stacey@ashtonmedia.com.au
