CX Collective

CX COLLECTIVE EVENTS

As a member of the CX Collective, you have access to 10 events across the year
including think tanks, conferences and roundtable focused forums

Virtual Event 2021

30 Mar

Inclusive Leadership in CX

Diversity and inclusion has recently risen to the top of the agenda for many organizations. We have a responsibility and an opportunity to provide both customers and employees with products, services and experiences that cater to their needs and worldviews. Becoming an inclusive leader has gone from a nice to have, to a must have.

As CX professionals you are in a unique position. You already have many of the skills, experience and tools that can help accelerate the move to more diverse, inclusive and equitable organisations, creating experiences that are representative of and accessible to all.

In this session, we will explore why inclusive leadership is a must-have, identify the dimensions of an inclusive leader and provide space for you to ideate on what’s next for you, your organisation, and your approach to customer experience.

Philip Cross, Partner and Co-Founder, Leaders for Good
Kerry Boys, Partner and Co-Founder, Leaders for Good

Philip CrossKerry Boys

Leaders for Good

Sydney Events 2021

1 June

Creating a Culture of Change

Building a customer-focused culture can be a challenge. In this session, we’ll explore how we can elevate the importance of CX and make it feel relevant and urgent to everyone across the organisation.

We’ve been no stranger to change the last 12 months; the way we work, live, and socialise has changed dramatically. The session will focus on how to focus cultural change efforts within our businesses to the maximise impact on the customer experience – whether it’s more effective to start small with one business unit and build out, or to focus on a widespread change that shifts the whole organisation.

Insights will be applicable to those operating in a lean organisation to those implementing CX principles across a large workforce in a high-volume environment.

 

14 Sep

Measuring and Demonstrating CX Success

Once an initiative has been implemented, demonstrating its effectiveness to gatekeepers and decision makers is imperative to ensure that CX is viewed as a contributor to growth, rather than a cost.

In this session, we’ll examine how CX practitioners can ensure they are measuring meaningful business metrics and how these can be used to demonstrate success, so that even the most pragmatic decision maker can be shown how delivering for the customer results in delivering for the bottom line.

 

23 Nov

Consistency is Key: Creating a Seamless, Connected and Consistent Customer Experience

A fragmented customer experience is a challenge many businesses face with siloed data, teams and systems making it difficult to obtain a holistic view of the customer and their experience. In this event, CX Collective members will come together to explore the ways in which we can work toward creating a unified customer-centric approach across the business that allows us to manufacture seamless and connected customer experiences.

 

Melbourne Events 2021

9 June

Creating a Culture of Change

Building a customer-focused culture can be a challenge. In this session, we’ll explore how we can elevate the importance of CX and make it feel relevant and urgent to everyone across the organisation.

We’ve been no stranger to change the last 12 months; the way we work, live, and socialise has changed dramatically. The session will focus on how to focus cultural change efforts within our businesses to the maximise impact on the customer experience – whether it’s more effective to start small with one business unit and build out, or to focus on a widespread change that shifts the whole organisation.

Insights will be applicable to those operating in a lean organisation to those implementing CX principles across a large workforce in a high-volume environment.

 

22 Sep

Measuring and Demonstrating CX Success

Once an initiative has been implemented, demonstrating its effectiveness to gatekeepers and decision makers is imperative to ensure that CX is viewed as a contributor to growth, rather than a cost.

In this session, we’ll examine how CX practitioners can ensure they are measuring meaningful business metrics and how these can be used to demonstrate success, so that even the most pragmatic decision maker can be shown how delivering for the customer results in delivering for the bottom line.

 

30 Nov

Consistency is Key: Creating a Seamless, Connected and Consistent Customer Experience

A fragmented customer experience is a challenge many businesses face with siloed data, teams and systems making it difficult to obtain a holistic view of the customer and their experience. In this event, CX Collective members will come together to explore the ways in which we can work toward creating a unified customer-centric approach across the business that allows us to manufacture seamless and connected customer experiences.

 

National Event 2021

27 Apr

The industry leading Customer 360 Symposium

Tue 27 – Wed 28 April 2021

Safely bringing the brightest CX leaders together for 2 days, 2 nights

Plus an unparalleled, immersive hybrid event experience for interstate members

More info on Customer 360 Symposium

 

INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117

timsh@ashtonmedia.com.au