CX COLLECTIVE EVENTS

As a member of the CX Collective, you have access to 10 events across the year
including think tanks, conferences and roundtable focused forums

Sydney Events 2019

Aug 20

Rachel Pollack
The Cornerstone of CX: Evaluating and Enhancing your Employee Experience

Rachel Pollack, Head of Employee Experience, QBE

There is no doubt that the employee experience continues to become an increasingly important part of any robust CX strategy. This CX Collective event will delve into this inextricable link between EX and CX, exploring the key business touchpoints that impact the employee experience, how to align your EX and CX with the footprint of your brand in terms of values and structure, and how to implement an EX strategy that works for your business and helps to drive an exceptional customer experience.

Nov 13

Delivering Data-Driven CX: How Do We Use our Data Most Effectively?

Most of our businesses are inundated with the amount of data we have about our customers and how they interact with us. But, how do we use that data most effectively to evolve our CX? This CX Collective event will delve into the relationship between all things data and customer experience, from building a business case around data, what to do with it when you have it, how to use it to drive more personalised experiences.


Melbourne Events 2019

Sep 17

How to Get Organisational Buy-In for CX

In a world of competing ideas, agendas and priorities sometimes it can be challenging to get your case for a CX initiative over the line.

The skills needed to capture the commercial and customer benefits of initiatives and to influence and engage our peers in supporting our vision are essential for high-performing CX professionals.

This next CX Collective session focuses on developing those skills.

Nov 13

Delivering Data-Driven CX: How Do We Use our Data Most Effectively?

Most of our businesses are inundated with the amount of data we have about our customers and how they interact with us. But, how do we use that data most effectively to evolve our CX? This CX Collective event will delve into the relationship between all things data and customer experience, from building a business case around data, what to do with it when you have it, how to use it to drive more personalised experiences.

Nov

How Can We Truly Integrate Customer Feedback into Our Business?

Session details TBA


National Events 2019

Oct 17

Customer 360 Forum

Sydney CBD

Bringing together the region’s most influential CX and marketing leaders to navigate this journey to customer-centricity and drive the CX agenda in their businesses and featuring Keynotes from the region’s CX leaders, interspersed with in-depth roundtable discussions, the Customer 360 Forum is a unique learning and networking opportunity.

More info on Customer 360 Forum

Mar 24

The industry leading Customer 360 Symposium

24 – 25th March 2020, Hunter Valley

2 days, 2 nights surrounded by the brightest CX leaders in the region.

More info on Customer 360 Symposium