CX Collective


As a member of the CX Collective, you have access to 10 events across the year
including think tanks, conferences and roundtable focused forums

Sydney Events 2019

Nov 13

International Keynote: Delivering Data-Driven CX: How Can We Use Our Data More Effectively?

Elliot Antrobus-Holder
VP, Global Head of Digital Channels and Analytics, GSK (UK)

Most of our businesses are inundated with the amount of data we have about our customers and how they interact with us. But, how do we use that data most effectively to evolve our CX? This CX Collective event will delve into the relationship between all things data and customer experience, from building a business case around data, what to do with it when you have it, how to use it to drive more personalised experiences.

More info & RSVP

Melbourne Events 2019

Sep 17

Building the case for change. How CX leaders get organisational buy-in for CX initiatives

In a world of competing ideas, agendas and priorities sometimes it can be challenging to get your case for a CX initiative over the line. The skills needed to capture the commercial and customer benefits of initiatives and to influence and engage our peers in supporting our vision are essential for high-performing CX professionals. This CX Collective session focuses on developing those skills.

Ebenezer Banful, Customer Experience Strategy Manager, ANZ
Elyssia Clark, Head of Customer Insights and Analytics, SEEK
Lisa Dowie, Chief Customer Officer, PEXA

More info & RSVP

Ebenezer BanfulElyssia ClarkLisa Dowie


How Can We Truly Integrate Customer Feedback into Our Business?

Session details TBA

National Events 2019

Oct 17

Customer 360 Forum

Sydney CBD

Bringing together the region’s most influential CX and marketing leaders to navigate this journey to customer-centricity and drive the CX agenda in their businesses and featuring Keynotes from the region’s CX leaders, interspersed with in-depth roundtable discussions, the Customer 360 Forum is a unique learning and networking opportunity.

More info on Customer 360 Forum

Mar 24

The industry leading Customer 360 Symposium

24 – 25th March 2020, Hunter Valley

2 days, 2 nights surrounded by the brightest CX leaders in the region.

More info on Customer 360 Symposium