CX Collective Events

CX COLLECTIVE EVENTS

As a member of the CX Collective, you have access to 10 events across the year
including think tanks, conferences and roundtable focused forums

Virtual Events 2020

Jun 23

CX Leaders Panel Discussion: CX in a Crisis

The last 12 months has seen Australian businesses face a number of unprecedented crises – Royal Commissions, bushfires and of course, COVID-19. We’ve all seen our BAU thrown into disarray and our need to rapidly adapt has tested us as both CX professionals and humans.

Join us for a conversation with three leaders who have been at the forefront of their organisations’ efforts to react and adapt to these crises. As well as exploring examples of how their CX functions rose to the challenge, pivoting CX initiatives and addressing new customer problems. We’ll also open up to a group discussion to share experiences and gain insights from multiple industries.

Jul 28

Fighting Fires vs. Planning for the Future. How to Develop a Flexible CX Roadmap That Prepares You for the Now and the Future

It’s fair to say that most organisations’ plans for 2020 have been derailed. With resources focused on adapting to the constantly-changing situation, it can be difficult to look ahead to the future.

But without planning, organisations may be leaving themselves open to being blindsided by the next turn of events – constantly fighting fires and struggling to stay afloat.

In this session, we’ll discuss the extent to which we should be planning for the future to ensure we’re putting our organisations, our teams and our customers in the best possible position for what comes next, then learn about the planning and prioritisation tools you need to put it into action.

Aug 27

CX to Inspire: How CX Can Re-Energise Organisations and Inspire Growth

As we head towards the re-opening of the economy and the establishment of a new normal, this session will take an optimistic view of the impact CX can and will have on your organisation.

With new norms and customer needs being identified, we’ll share insights and examples of how you can use CX to inspire your organisation to create growth. We’ll also discuss how you can make an impact in a leaner, budget conscious organisation, leading change through CX excellence.

Sydney Events 2020

Aug 18

Pretotyping: Find the Best Ideas Faster

Pretotyping is a set of tools, techniques, and tactics designed to help you validate any idea for a new product quickly, objectively, and accurately. A proven, data-driven method for quickly testing ideas and finding what customers love, it ensures that you get to the best idea as quickly as possible, while identifying and disregarding bad ideas early – saving time, money and resources.

The workshop portion of this session will give you hands-on, real-time experience in a variety of pretotyping techniques. You’ll learn how to create a tailored pretotype plan and testing to work on collecting data from real-life customers.

Nov 11

Measuring and Demonstrating CX Success

Once an initiative has been implemented, demonstrating its effectiveness to gatekeepers and decision makers is imperative to ensure that CX is viewed as a contributor to growth, rather than a cost.

In this session, we’ll examine how CX practitioners can ensure they are measuring meaningful business metrics and how these can be used to demonstrate success, so that even the most pragmatic decision maker can be shown how delivering for the customer results in delivering for the bottom line.

Melbourne Events 2020

Aug 20

Pretotyping: Find the Best Ideas Faster

Nov 17

Measuring and Demonstrating CX Success

National Event 2020

Oct 27

The industry leading Customer 360 Symposium

27 – 28th October 2020, Hunter Valley

2 days, 2 nights surrounded by the brightest CX leaders in the region.

More info on Customer 360 Symposium

INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Chris Waite

Head of Growth, Ashton Media

Ph: +61 424 453 172

chris@ashtonmedia.com.au