Melbourne:
17th September Agenda
In a world of competing ideas, agendas and priorities sometimes it can be challenging to get your case for a CX initiative over the line.
The skills needed to capture the commercial and customer benefits of initiatives and to influence and engage our peers in supporting our vision are essential for high-performing CX professionals.
The next CX Collective session focuses on developing those skills.
We hope you can join us in what should be an insightful and fun event, hosted by AMP in their incredible space overlooking Circular Quay.
3.30
3.45
Panel discussion: Building the Case for Change: How CX Leaders Get Organisational Buy-In for CX Initiatives
Ebenezer Banful, Customer Experience Strategy Manager, ANZ
Elyssia Clark, Head of Customer Insights and Analytics, SEEK
Lisa Dowie, Chief Customer Officer, PEXA
We talk to CX leaders about how they got buy-in for CX initiatives, their challenges, success stories and big learnings.
4.30
Interactive Breakout
Following the panel discussion, we’ll then apply our learnings, giving you and your peers the opportunity to test your pitching skills on a real-life member problem. Learn how to influence, engage and gain support from your stakeholders.
5.30
