CX Collective

Member Spotlight

Hall of Fame

The CX Collective is an incredible congregation of the region’s CX leaders, collectively transforming customer experiences. Each month, we’ll be profiling one of our esteemed members to shine a light on some of the extraordinary leadership in the Collective.

MEMBER SPOTLIGHT: DECEMBER 2019
Q&A with
Sue Connolly
Sue Connolly
Director Customer Experience
Healthshare NSW

“…That’s been a really great ‘a-ha’ moment where we can see we’re making positive change across the organisation, reflective in our customer survey and our people matters engagement survey, and we can really see people responding well to what we’re doing”

Read the full Q&A with Sue here

MEMBER SPOTLIGHT: NOVEMBER 2019
Q&A with
Ananth Sarathy
Ananth Sarathy
General Manager Digital Experience, Woolworths Limited

“Put the customer at the centre of everything you do and be relentless, continuously do the right thing, and all the other key metrics around revenue, engagement and loyalty will follow.”

Read the full Q&A with Ananth here