CX Retreat 2024
AGENDA
This carefully crafted program combines inspiring keynotes with informal activities and time to build real relationships.
Thursday
8:00
Breakfast
8:40
Opening Comments
8:45
Opening Keynote: The Critical Role of Insight-Led Loyalty in Modern Retail
9:20
Partner Keynote: Show Me The Money! Strategies for Aligning CX Investments with Business Challenges
9:55
Scaling Up CX Capability: Unleashing Potential & Energising Your Company-Wide CX Efforts
10:25
Coffee Break & Networking
10:50
Track 1
Partner Breakout: Innovating Your CX Through Combining Empathy and Data
Track 2
Partner Breakout: Fix the Mix – Creating a Playlist of Proactive Strategies to Build World-Class Experiences
11:20
Panel Discussion
Navigating the Measurement Ecosystem – What Does it Take to Bridge the Gap Between Customer Experience and Business Performance?
12:00
Track 1
Partner Breakout: Elevating Customer Experience in the Asia Pacific Market
Track 2
Partner Breakout: Home Alone: How to Prevent Product Data Becoming the Kevin of Your Digital Transformation Journey
12:25
Networking Lunch
13:25
International Keynote: A CX Transformation Story – The 6 Pillars You Need to Become the Most Customer-Centric Brand in the Region
13:55
Supercharging the Impact of Our CX Efforts: The Power of Data-Led Decision Making
14:35
Wine Tasting
Golf
Workshop: Staying Energised as a High Performer
17:00
Relax + Recharge
19:00
Pre-Dinner Drinks Reception
Hosted by Ashton Media
19:45
Gala Dinner
21:45
Close
Friday
7:00
Hotel Checkout & Breakfast
8:45
Opening Comments
8:50
Partner Keynote: Real Use Cases, Real Value: How the Innovators Are Transforming Every Point-Of-Experience With GenAI
9:25
Decision Intelligence: Orchestrating a More Seamless and Proactive Customer Experience
09:50
Coffee Break & Networking
10:15
Track 1
Partner Breakout: How to Align CX and Business Metrics for Success: From NPS to ROI
Track 2
Partner Breakout: Digital Reinvention: Navigating Large-Scale Digital Transformation
10:50
Think Tank 1
What Does it Take to Orchestrate a CX Transformation, and How Do We Overcome Some of the Barriers Along the Way?
Think Tank 2
How Will New Privacy Regulations Change the Rules of Engagement with Customers?
Think Tank 3
Creativity and Commerciality: How Do we Position CX as a Profit Centre?
Think Tank 4
Navigating AI in CX: Opportunities and Challenges
11:45
It Starts from the Top: A Community-Led CX Transformation
12:15
Closing Keynote: How Does One of the Most Trusted Brands in the Country Listen to and Service Their Customers?
12:45