CX Retreat 2026

SPEAKERS

Hear and learn from industry’s most influential CX executives and the next generation of leaders.

Speakers

Panel Pledge

CX Retreat Speakers…The most influential leaders…

Tom Voirol
Tom Voirol

Zurich Insurance

Global Head of CX Strategy & Design

Neil Harvey
Neil Harvey

Vinnies

GM Retail

Dario Garma
Dario Garma

Specsavers

Director Customer Engagement

Chu Wang
Chu Wang

Optus

Associate Director, NPS

Violet Lazarevic
Dr. Violet Lazarevic

ANZ

Head of Customer Experience, Commercial

Vera Skocic_RYOBI_Headshot
Vera Skocic

Techtronic Industries (RYOBI)

Head of Customer Strategy

Paul Värk
Paul Värk

Chemist Warehouse

Senior Manager Digital Experience, CX & Design

Merryn Olifent
Merryn Olifent

Medibank

Head of Customer Insights & Experience Design

Jordan Glancy
Jordan Glancy

City of Whittlesea

Chief Customer Officer

Michael Sands
Michael Sands

Michael Sands

Associate Director Future Student Experience & Engagement

Heidi Clarris_Colour High Res
Heidi Clarris

Aruma

Chief Customer & Practice Officer

Sally Davies
Sally Davies

MYOB

GM - Solo and Embedded Finance

Neha Bagga Headshot
Neha Bagga

Telstra

Head of Strategic CX Insights & Research

Faith Lamont
Faith Lamont

Yates Group, DuluxGroup

Head of Insights

Saurabh Karwal
Saurabh Karwal

Commbank

Chapter Lead Experience Design

Katrina Haby
Katrina Haby

Melbourne Park

Director of Customer Experience and Special Projects